Aircall Reviews in June 2026: User Ratings, Pros & Cons

Aircall - Simple and easy to use

What do you like best? No handset required, clear connections, Aircall actively resolve any issues promptly What do you dislike? Minor issues regarding call notifications but usually resolved promptly by Aircall team Recommendations to others considering the product: Easy to use, self explanatory when logged in. Not much learning required to get to grips with the system. Can use Aircall on the go, no handset required. Would recommend. What problems are you solving with the ...

Good functionality, however the UI has persistent issues with connectivity via a bluetooth headset

What do you like best? Mobile version and eas of use with making a high volume of dials What do you dislike? Having to reload or close out the app to get a call to get through Recommendations to others considering the product: More focused on the Sales Organization with analytics What problems are you solving with the product? What benefits have you realized? improving the trackability and reliability of calls

Customer Success Manager using Aircall

What do you like best? The ergonomy, the app is user friendly !! What do you dislike? Sometimes we can't hear very well the interlocutor Recommendations to others considering the product: Try to solve the "perte de paquet" issue What problems are you solving with the product? What benefits have you realized? We had one issue which is "perte de paquet"

Aircall ensures I'm available to customers, even when I'm not in my inbox

What do you like best? The mobile app when I'm on the go and click to dial when I'm on my computer. What do you dislike? There's a bit of a lag when answering the call, when the call comes through to your phone and laptop at the same time. Recommendations to others considering the product: Determine whether it meets your call needs. What problems are you solving with the product? What benefits have you realized? Reaching customers through their preferred or most ...

Great application, seamless mobile integration. Great quality calls.

What do you like best? Mobile App Interface. Running an iPhone XR and the app runs great. Excellent integration options. What do you dislike? I am pretty satisfied with all the features. One area I would like to see development is text to speech software of on-going calls for better documentation of professional communications with clients. What problems are you solving with the product? What benefits have you realized? In Software, it can take a million generic interactions or ...

Crucial software for our business customer service team; reliable and easy to use

What do you like best? I manage a small customer service team and I love aircall because of the following: 1. Super easy-to-use interface on desktop and app 2. Statistics 3. Autoresponsive messages, easy to make and enable 4. Support for multiple numbers in multiple countries 5. Great for work from home agents 6. Call clarity is great 7. Response time when I need help is very quick 8. Ability to set available hours, monitor shifts, etc 8. Integrations - aircall ...

Great product with solid service - the tech is much better than our old solution.

What do you like best? Quick onboarding, extensive routing options and leading technology. The system is fairly customizable and the support (both help desk and our customer success rep) are responsive and helpful. What do you dislike? The reporting is a bit clunky. We sometimes have issues with dropped calls but it's much rarer than our old system. What problems are you solving with the product? What benefits have you realized? Our phone activity used to be a black hole so ...

A GOOD OPTION

What do you like best? THE FACILITIES AIRCALL PROVEIDES BUSINESS TO CALL ALL WORLD What do you dislike? SOMETIMES HAVE BUGS OR ISSUES AND GENERATE COMPLAINTS Recommendations to others considering the product: NOT APPLIED What problems are you solving with the product? What benefits have you realized? I´M SOLVING THE COMMUNICATIOS PROBLEMS WITH MY CLIENTS, AND MAKE EASY THE PROCESS

It works ok

What do you like best? The call history provided is ok for my work What do you dislike? You can not text through aircall... A major issue for our company Recommendations to others considering the product: GET TEXTING ABILITY What problems are you solving with the product? What benefits have you realized? I really don't use air call for the problem solving

It's good when it's good.

What do you like best? The recording feature is great. Any time we need to reference a problem or specific conversation, it's mostly easy to find. What do you dislike? The search feature in history isn't very good. I can search by DOT# (which we use as our "first name") or the company name and nothing will come up. If I search the phone number it will come up, but only if it's exactly typed in how it was saved in the contact. So if there's a + in the front or - between numbers, ...