Aircall Reviews in June 2026: User Ratings, Pros & Cons

Very reliable software

What do you like best? We have found it to be very reliable for our calls and no dropouts. Set up was pretty straight forward in Salesforce and the support is very good. What do you dislike? Can't make tags compulsory whilst using the app. What problems are you solving with the product? What benefits have you realized? Our team is using Salesforce and we have Aircall integrated in the one software so we don't have to go anywhere else to make and receive calls. This makes it easy ...

Air call usage, its benefits and disadvantages

What do you like best? Can be used in phone as well as laptop and making my life easier while traveling.Connecting the organisation well What do you dislike? Having restart issues at times and missing calls Recommendations to others considering the product: Please consider for connecting calls in your organisation. especially customer care support becomes much easier What problems are you solving with the product? What benefits have you realized? Work from home is made ...

Work with Aircall

What do you like best? The search methods and ease of use. Also the intuitive mode of application What do you dislike? Sometimes is a little unstable and you can not hear too well What problems are you solving with the product? What benefits have you realized? When I start in my job I worked everyday with aircall and I felt that it was much easier than a normal phone.

Aircall is good and easy to use tool,but bugs and customer service is making me annoyed sometimes

What do you like best? I love how easy it is to use and integrate with other software. Mobile app is a blast! What do you dislike? Customer service has caused headaches for our company a lot. Other things that bugs me are random errors. For instance: there have been at least 3 days when my air call is just not working. I try to call someone, but Aircall shows that it's not currently possible (or some different error, I don't exactly remember the message there). Also - every time ...

Seamless connectivity

What do you like best? Its user friendly and is really quick in dialing and connecting. Connection remains really stable and voice is clear throughout the call What do you dislike? Needs a high connectivity internet connection. Sometimes fails to connect incoming call. Sometimes hangs while using the app. Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? We are calling clients through ...

Overall very satisfying

What do you like best? How easy it is to navigate through the app and integrated with Intercom What do you dislike? Sometimes the connection with my headset is difficult Recommendations to others considering the product: It is easy to use, I make use a lot of the to-do list and it is integrated to Intercom which makes a smoother workflow for me What problems are you solving with the product? What benefits have you realized? It helps me on a day-to-day basis to reach out to ...

Love aircall

What do you like best? Crystal clear communication, voice mails work great What do you dislike? If my PC hibernates aircall stops working, after re-starting my PC I need to re-start aircall. Recommendations to others considering the product: Try it and love it! What problems are you solving with the product? What benefits have you realized? Aircall is our main telephone system, international team

Reliable, easy to use phone service.

What do you like best? Aircall is portable and works well on all my devices. It is easy to set up. It is easy to administer. It is easy to find the data we need when reporting. It is easy to listen to voicemail and call recordings. It is easy to conference call, transfer (both warm and cold) and merge calls. The application and the web interface are well designed, clean, easy to use and easy to understand. What do you dislike? Aircall, like any voip service, is subject to lag and ...

Valuable tool for digital outreach and global business development teams

What do you like best? Very powerful for cooperating as a team and switching phone numbers based on the area we call. Also, the analytics and reports are very valuable for our teams of SDRs. What do you dislike? We use to experience sometimes issues with incoming calls but it seems fine now. What problems are you solving with the product? What benefits have you realized? We can reach out to a big number of potential prospects and keep track effectively. Especially thanks to the ...

The best phone system for call centers

What do you like best? They are very responsive on feedback and integrations to adapt to our workflow. I have used other apps and on our company we decided to transition to Aircall, so far it's been a good transition and we like the user intarface, the stabe connection and they just keep making it better with every update. What do you dislike? The eventual bugs or crashes could be annoying, but they notify us on every maintenance and start working on them right away. I don't know ...