Aircall Reviews in June 2026: User Ratings, Pros & Cons

Very reliable and works well

What do you like best? ability to call international for business What do you dislike? I do not like that it asks me how the call was every time I call. Even if the person doesn't answer Recommendations to others considering the product: A lot of bang for your buck What problems are you solving with the product? What benefits have you realized? Solving many problems for my clients who are based everywhere in the world. Benefits realized are still growing ;)

Aircall Rocks! Great Phone Support System

What do you like best? I've tried a lot of apps with similar purpose but this is by far the best. Easy to use, great features and advanced analytics and reporting. One of the features I also like the most is I can listen remotely to my colleague and I can learn how they handle calls. Our customers can leave a message to our voicemails and we can get back to them right away if it's an urgent call request. Voicemails can also be assign to a specific team member so they can get back to them ...

Reliable and Easy to Use

What do you like best? I like the Shopify integration notifying me of the customer's info even before I pick up the phone. I also enjoy the chrome extension which allows me to call number on a web page or in a email at the click of a button. What do you dislike? Mobile app is buggy. Forwards calls through my phone and need to accept them by pressing 1 rather than just picking up the phone. Recommendations to others considering the product: See what apps Aircall can integrate ...

Aircall for Business

What do you like best? The ability to use Aircall on my work laptop or on my phone allows members of the team to not have to carry a work phone with them. We are now more easily able to work on the weekends, on call. Being able to transfer calls and talk to your team mate first is so valuable. The user interface is really easy to use, and I've been able to bulk upload our existing contacts into the phone book for easy transfer too. The ability to search for previous contacts/calls and ...

Good Business Tool

What do you like best? I like that aircall is easy and efficient to use - easy to call clients and works very well from my laptop Generally a great tool for businesses to use to contact. I have used the aircall system for a while and I have found that it works well within the business. It was easy yo set up and I can have it running in the background. The system also allows me to record calls, contact team mates and type in mobile or business numbers to reach different people. I like ...

It has made my job 100x easier. Highly recommend.

What do you like best? the ease of calling multiple people in a short period of time. What do you dislike? sometimes the browser extension acts funny. What problems are you solving with the product? What benefits have you realized? I am making more sales than i ever could with just my cellphone alone, and work calls are not merging with my normal life because aircall is its own platform with its own number.

Easy and convenient to use.

Easy and convenient to use.

Most user friendly phone app

What do you like best? I love the interface so much. It is by far one of the most user friendly phone apps out there! What do you dislike? No automatic after call work. Not sure, I may only not figured it out yet Recommendations to others considering the product: Get this app! What problems are you solving with the product? What benefits have you realized? As a manufacturer, communication is essential. Aircall is our primary communication tool for dealing with customer and ...

Best phone system for business

What do you like best? You can easily get your phone numbers whether they're national or international, then set up your call center and have your team ready to make their calls from anywhere no matter if they are physically in the office or working from home. We've been able to build very quickly a virtual call center for which we have customized the business hours for each of each team member and to make sure the calls are only routed to available employees. The call recording is ...

Easy to understand and utilize

What do you like best? Aircall's interface is very easy to use and is great for working from home! It has simple to interpret statistics and is able to be integrated with a multitude of other CRM platforms - we currently have it integrated with Intercom & Zendesk. Auto-response messages and directory trees are easy to enable and we love the ability to set each agent's hours of availability. Call recording is very helpful as well as the tags feature. It gets better and more ...