Aircall Reviews in June 2026: User Ratings, Pros & Cons

Mixed feelings

Mixed feelings tbhGood:- easy setup- setting up numbers, routing & conditionsBad:- unfriendly customer service that blames you- BE AWARE: if you add users, you need to pay for this additional user 1 year upfront independent of the fact that user exists after 1 month - we scaled up to 6 users and now we only need 3 spots, so 3 spots we paid for & won't get our money back- pricey for the benefit you get

Phones have become more powerful than ever

PROS & CONS What are the best aspects of this product? The setup is quick and painless even for those who have little technical expertise. The platform has a very simple and user-friendly interface and everything is so easy right out of the box. What aspects are problematic or could work better? I lament the fact that it does not offer cross platform support for phones. There are also a number of better alternatives out there when it comes to costs across the board. There are cheaper ...

Great Tool To Connect With People

PROS & CONS What are the best aspects of this product? Aircall enables us to connect with our clients and colleagues wherever they are in the world. Employees have a powerful platform that provides clear and fast connection to discuss ideas and close deals around the world. On top of that, the sound quality is top notch, crisp, and crystal clear. What aspects are problematic or could work better? I don't have any problems with Aircall as it is now although I would say they need to work ...

Just like every company they have their…

Just like every company they have their positives and negatives are you looking for something perfect it’s simply does not exist so you can start looking right now, keep in mind it’s perfect for exist we would not look for anything else but it does not everything has its flaws and problems, overall they are the top

I was going to give them 3 reviews but…

I was going to give them 3 reviews but after seeing they even manipulate the review I will give them 1. They have some good features but their service sucks. Their transition process is worse. Be prepared to get harassed for a week to 10 days to get your service going without any support. The salesperson throws you out once you make the payment and then you have no contact at all. App has given me problems and I could not access the archived the missed calls for 4-6 weeks now. The only ...

Aircall Review

What do you like best? The ability to copy paste numbers to dial, and the recordings being available to review call. What do you dislike? the defaul screen after hanging up takes to long to revert to the dialpad. Recommendations to others considering the product: You can have peace of mind due to how user friendly it is. It is very easy to use the interface, and mouse/pointer friendly. What problems are you solving with the product? What benefits have you realized? i ...

Very simple to use. Great connections.

What do you like best? I like best that i can copy & paste the phone numbers i want to call. What do you dislike? I would prefer the default screen to be th dial pad once a call ends. It currently defaults to the History What problems are you solving with the product? What benefits have you realized? I haven't encountered any problems. The benefits i've encountered have been the streamlined process.

Service has improved

Service has improved , company is well funded and finally new iOS app released now way less delays then before

Avoid like the plague! Hurt my business.

Avoid like the plague! Hurt my business.This is the worst app I have ever used. So many bugs, technical issues, and the worst customer support team in history. I ported my business number over and regret I did. I can receive calls from the number but I cannot make outgoing calls. Definitely recommend this service if you only want to use your phone for incoming calls!I've been following up every few days about this issue. Created a ticket as they asked but no response or support whatsoever. ...

Easy and intuitive calling application

What do you like best? The ability to call from multiple numbers What do you dislike? Sometimes the other person volume is low Recommendations to others considering the product: It's a useful application. What problems are you solving with the product? What benefits have you realized? Being able to call different customers from all over the world, using different caller numbers, in an easy and practical way is really useful, especially when calling customers regarding ...