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Aircall - Contact Center Operations Software

Aircall Reviews in June 2026: User Ratings, Pros & Cons

Streamline customer service with Aircall's all-in-one solution.

4.1

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Aircall Reviews & Ratings

4.1

Very Good

Based on 801 ratings & 897 reviews

Rating Distribution

Excellent

(782)

Very Good

(64)

Good

(12)

Poor

(8)

Terible

(31)

Spotsaas Editor’s POV

Aircall delivers a polished, cloud-native phone system tailored for modern sales and support teams. Its strength lies in seamless CRM and helpdesk integrations with tools like Salesforce, HubSpot, Zendesk, and Intercom, ensuring call context and activity sync automatically. The intuitive interface, solid VoIP quality, and mobile/desktop apps make it easy for ...Read more

Aircall pros and cons

  • Consolidates voice and messaging in one platform for better customer engagement.

  • Local and toll-free numbers in 100+ countries, scalable for international teams.

  • Built-in dashboards and tools like live listening, whisper, and call barge help improve performance.

  • No hardware needed — teams can start calling quickly via desktop or mobile apps.

  • May feel expensive for very small businesses or solo operators.

  • Some advanced features like AI analytics and enhanced reporting may require additional subscriptions.

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Showing 621-630 out of 897

AS

AJ Salvador

02/16/21

5 out of 5

Well done

Well done. I can't tell you more but congratulations AIRCALL TEAM

LG

Léa Gabillon

02/16/21

5 out of 5

Aircall est un super outil pour passer…

Aircall est un super outil pour passer des appels en synchronisation avec Salesforce. Je rencontre une seule difficulté c'est que mon casque ne fait que d'être déconnecté de Aircall.

E

Estella

02/16/21

4 out of 5

Very good

Very good, sometimes have trouble with prospects that cannot hear me well.When people call me back, i almost never know who is calling me back/

RD

Rachel D. Spivey

02/16/21

5 out of 5

Such a dependable service 24/7

Such a dependable service 24/7

JS

Jérôme SEVENO

02/16/21

5 out of 5

Perfect soft for professionnal calling

The best professionnal app to make phone call with my prospects and clients. I have nice sound and it's always working !

SG

Stephanie Gail

02/16/21

4 out of 5

Great tool to use with multiple colleagues

Great tool to use with multiple colleagues, especially if you need to analyze calls or don't remember what the conversation was about, you can just click on replay.The only disadvantage is that when wifi is not at its strongest there are always quality issues and it's hard to have a normal conversation with your clients.

K

kil

02/16/21

5 out of 5

Work really great

Work really great

PR

Patrick Rohne

02/16/21

5 out of 5

Perfect as a business tool

This tool combines all necessary things to have a successfull communication with your business partners - very good sound quality, recordings of your calls (perfect for using these for educational purposes) and a very user friendly interface. Thumbs up!Patrick

RG

Ryan Gale

02/16/21

4 out of 5

Great tool!

Great tool for a small business to be able to keep the office with them on the move.Easy to transfer calls to colleagues and picks up almost all numbers from the interment, documents and even our CRM.One brilliant feature is that it records all of our calls and saves them as a note on our in house system under the correct contact.Very happy with Aircall

D

Dana

02/07/21

5 out of 5

Reliable Phone App That Is Quick and Value-Rich

PROS & CONS What are the best aspects of this product? Aircall is user-friendly, which translates to quick adoption and implementation for our business. The transition from Talkdesk was seamless and took less amount of time than expected. Once we got Aircall running, our agents are on a roll. What aspects are problematic or could work better? It lacks Hipchat integration but this is more of a niche need than anything else. I would welcome lots of third party integration although it ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].