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Aircall - Contact Center Operations Software

Aircall Reviews in June 2026: User Ratings, Pros & Cons

Streamline customer service with Aircall's all-in-one solution.

4.1

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Aircall Reviews & Ratings

4.1

Very Good

Based on 801 ratings & 897 reviews

Rating Distribution

Excellent

(782)

Very Good

(64)

Good

(12)

Poor

(8)

Terible

(31)

Spotsaas Editor’s POV

Aircall delivers a polished, cloud-native phone system tailored for modern sales and support teams. Its strength lies in seamless CRM and helpdesk integrations with tools like Salesforce, HubSpot, Zendesk, and Intercom, ensuring call context and activity sync automatically. The intuitive interface, solid VoIP quality, and mobile/desktop apps make it easy for ...Read more

Aircall pros and cons

  • Consolidates voice and messaging in one platform for better customer engagement.

  • Local and toll-free numbers in 100+ countries, scalable for international teams.

  • Built-in dashboards and tools like live listening, whisper, and call barge help improve performance.

  • No hardware needed — teams can start calling quickly via desktop or mobile apps.

  • May feel expensive for very small businesses or solo operators.

  • Some advanced features like AI analytics and enhanced reporting may require additional subscriptions.

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Showing 601-610 out of 897

TS

Thomas Stuwe

02/16/21

4 out of 5

-sometimes a difficult sound

-sometimes a difficult sound. several times my partners told me there is no incomming phone number. scrolling former phone calls could be easier. very helpful would be a connection phone nbr&inhouse crm.

T

TJ

02/16/21

5 out of 5

Brilliant tool to allow multiple…

Brilliant tool to allow multiple managers to access one number allowing our team to contact manager on duty without having to worry who is in when and not having to hand out personal phone numbers !

ES

Eliana Salhuana

02/16/21

5 out of 5

Super easy to use

Super easy to use, and to manage your sales team

TB

Todd Bushway

02/16/21

5 out of 5

Aircall has been an amazing way to make and record calls

Aircall has been an amazing platform for my team and myself to make calls to customers as well as track and record those calls.

CH

Caroline Herry

02/16/21

5 out of 5

Super useful and easy to use!

A great tool to work with everyday and to keep in touch with friend and family!

C

Charlotte

02/16/21

5 out of 5

Aircall is a great and reliable app…

Aircall is a great and reliable app I've been working with for over 2 years now. It's working exceptionally well and their customer service is great.

IP

Ivan Parodi

02/16/21

5 out of 5

Best cloud-based Call Center !

I am so proud to collaborate with a company like Aircall, all professional and above all competent people always ready to support me!The cloud-based call center is very user friendly, you can set-up it very fast!I am using it and it is very performing and has no down time.

IL

Ines Laabidi

02/16/21

5 out of 5

Excellente qualité d'appel.

Excellente qualité d'appel.Pas de lenteur :)je recommande vivement!!

DN

Daniel Nicholson

02/16/21

5 out of 5

Aircall great addition to the company setup

We have been using Aircall since November 2019 and it has given us much more flexibility in the way we work. We are now able to take calls where ever we are without having to divert lines. We have bean able to link it to our software seamlessly. Access to call recordings is straight forward. We have been able to tailor the system and message to suit the company.

JB

JACK BOURNE

02/16/21

5 out of 5

My weekend

I work at the weekend and cover a number of offices and I am able to cover all my duties and support the 6 offices with ease

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].