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Aircall - Contact Center Operations Software

Aircall Reviews in September 2026: User Ratings, Pros & Cons

Streamline customer service with Aircall's all-in-one solution.

4.68

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Aircall Reviews & Ratings

4.68

Excellent

Based on 777 ratings & 897 reviews

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Rating Distribution

Excellent

(782)

Very Good

(64)

Good

(12)

Poor

(8)

Terrible

(31)

Spotsaas Editor’s POV

Aircall is a cloud-based phone system built for sales and support teams that need tight CRM and helpdesk integration. It connects directly to Salesforce, HubSpot, Zendesk, and Intercom, syncing call logs and activity automatically so agents see customer context without manual entry. The interface is straightforward, VoIP call quality is consistent, and both ...Read more

Aircall pros and cons

  • Consolidates voice and messaging in one platform for better customer engagement.

  • Local and toll-free numbers in 100+ countries, scalable for international teams.

  • Built-in dashboards and tools like live listening, whisper, and call barge help improve performance.

  • No hardware needed — teams can start calling quickly via desktop or mobile apps.

  • May feel expensive for very small businesses or solo operators.

  • Some advanced features like AI analytics and enhanced reporting may require additional subscriptions.

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Showing 531-540 out of 897

CW

Chris Warnecke

03/03/21

5 out of 5

Fantastic phone service for laptop…

Fantastic phone service for laptop users!! Love that I can work from anywhere I have Wifi available and needing to make calls! Highly recommend, very stable as well.

S

Sandra

03/03/21

5 out of 5

I like aircall ❤️

I like aircall ❤️

P

Pareja

03/03/21

5 out of 5

Nice experience!!

Nice experience!!Recommended 100%

SG

Sergio Garcia

03/03/21

5 out of 5

Me encanta Aircall

Me encanta Aircall! Es una app maravillosa para trabajar.

A

Aristides

03/03/21

5 out of 5

Nice!!👍👍👍

Nice!!👍👍👍

SF

Serby Fyah

03/03/21

5 out of 5

Aircall is the best online telephone…

Aircall is the best online telephone app , runs perfect!

EL

Emilie L.

03/02/21

5 out of 5

Très utile en télétravail

Aircall est un outil très pratique au quotidien, permettant de pouvoir se connecter depuis n'importe où, ce qui est vraiment utile en cette période de télétravail généralisé au maximum.Il est très facile à prendre en main et très performant.

CE

Cristian Escobar Tortosa

02/26/21

5 out of 5

La mejor herramienta de llamadas con la…

La mejor herramienta de llamadas con la que he trabajado. Uso fácil y sencillo. Si trabajas en un call center, la mejo herramienta sin duda.

CK

Celine K

02/26/21

1 out of 5

It's a shame

A shame! 3 months soon and my routing issue is still not fixed!Unable to solve an issue.1/3 of my customers can't join my customer service!

GM

Günter Murach

02/26/21

5 out of 5

I like the Aircall experience and the…

I like the Aircall experience and the connection to sales force. This works fine. The handling is good and i like to tag all phone calls for our internal statistics. 5 Stars from me.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].