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Aircall - Contact Center Operations Software

Aircall Reviews in June 2026: User Ratings, Pros & Cons

Streamline customer service with Aircall's all-in-one solution.

4.1

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Aircall Reviews & Ratings

4.1

Very Good

Based on 801 ratings & 897 reviews

Rating Distribution

Excellent

(782)

Very Good

(64)

Good

(12)

Poor

(8)

Terible

(31)

Spotsaas Editor’s POV

Aircall delivers a polished, cloud-native phone system tailored for modern sales and support teams. Its strength lies in seamless CRM and helpdesk integrations with tools like Salesforce, HubSpot, Zendesk, and Intercom, ensuring call context and activity sync automatically. The intuitive interface, solid VoIP quality, and mobile/desktop apps make it easy for ...Read more

Aircall pros and cons

  • Consolidates voice and messaging in one platform for better customer engagement.

  • Local and toll-free numbers in 100+ countries, scalable for international teams.

  • Built-in dashboards and tools like live listening, whisper, and call barge help improve performance.

  • No hardware needed — teams can start calling quickly via desktop or mobile apps.

  • May feel expensive for very small businesses or solo operators.

  • Some advanced features like AI analytics and enhanced reporting may require additional subscriptions.

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Showing 521-530 out of 897

JB

Jose Barrio

03/15/21

5 out of 5

Recomendados al 100%

Muy buena herramienta para trabajar, es muy útil y cómoda y facilita las labores diarias de trabajo.

S

Shari

03/15/21

5 out of 5

Very satisfactory product

PROS & CONS What are the best aspects of this product? Since working with Aircall last year, we never encountered anything that really constitutes as a problem. It totally changes the way we handle incoming calls and we are consistent with our service as evidenced by satisfied costumers at the other end. We have become reactive and able to answer questions within the same day. What aspects are problematic or could work better? There is nothing we really dislike about Aircall. That said, ...

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VC

Victor Cardon

03/11/21

1 out of 5

It drives us crazy

The app is good looking and the functions are awesome. However for us it does not work. 2 calls out of 3 don't work properly (bad sound quality, weird tones, calls stop, transfer call unavailable).What should have been a great tool to implement work from home is becoming a real disadvantage and it drives us crazyPrice is high, quality is bad.

HT

Hortense T-G

03/09/21

5 out of 5

Un must !

L'interface est très intuitive et claire. Le service client est disponible et réactif, un must en télétravail !

SG

Silvia González Estévez

03/09/21

5 out of 5

It is a very useful platform for work…

It is a very useful platform for work and works perfectly well.

R

Raphael

03/05/21

5 out of 5

Helpful and good quality

Aircall is helpful as you can call people from your laptop having a good quality. It is also good as everything is in on one app. However my favorite thing about aircall is that it is very quick and efficient. You can also record all conversations and have access to them quickly

M

Monique

03/05/21

4 out of 5

I use aircall for a year and a half now…

I use aircall for a year and a half now and it is very easy to use.I work for a client service and it is very intuitive.

BS

Benjamin S.

03/03/21

5 out of 5

Un outil ergonomique à la hauteur de nos attentes

Nous avons migré sur Aircall peu après le confinement de mars 2020 et cela nous a permis dans un premier temps de maintenir un niveau de service en télétravail équivalent à ce que nous avions en présentiel. Puis par la suite d'améliorer la qualité de ce service en se servant de statistiques et de fonctionnalités dont nous ne disposions pas auparavant.L'accompagnement des équipes Aircall s'est très bien passé et leur réactivité est très forte.

AD

Andrea Dilla

03/03/21

4 out of 5

La herramienta funciona muy bien

La herramienta funciona muy bien, agiliza mucho el trabajo y la emisión-recepción de llamadas para el call center.

DD

Dark Dicaprio

03/03/21

5 out of 5

I like aircall

I like aircall, is a nice app for work!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].