Aircall Reviews in June 2026: User Ratings, Pros & Cons

Bad communication

Did not reply on email, on Facebook, in chat.

Just a very bad tool

Support - So Bad Tool - So Bad Refund process - So BadCustomer Service - Very Very After a week message haven't been readThis was the worst experience I had online so far this year. I heard so many great things about Aircall but gosh they are horrible.

Super service de A à Z

Super service de A à Z, juste un peu cher. J'hésite à me désabonner car j'ai pas trop les moyens...

tres bien mais parfois il ya de…

tres bien mais parfois il ya de mauvaises connexions

So easy to use!

Overall Aircall is a very easy to use and efficient software. It is one of thé Key of my daily work.Its very simple design make it very powerful!

Utterly useless

Utterly useless - we had extensive problems which are completely unacceptable for a company that gets hundreds of phone calls per day - our agents were unable to pick up some calls, other calls were missed completely, calls were dropping out mid-call, the Android and iPhone apps were hopelessly poor.We quickly came to the decision that we had to revert back to our old phone service and requested a refund because Aircall did not work. The only thing we have been offered is some credit ...

Dependable, Versatile Service for VOiP

PROS & CONS What are the best aspects of this product? The customization options are just great. We are in absolute control to what the customers hear as well as the on hold messages and more. The ability to also have ext projects our company as a bigger than what we are and that helps in cultivating trust among our clients. The software is regularly updated and we are always informed of these changes. What aspects are problematic or could work better? We can't think of anything that we ...

Absolutely dreadful app

Absolutely dreadful app. Unreliable, "no credit to make call" issues all across countries, app suddenly is down, connectivity issues all the time, calls that don't come in.For a business, this is the worst thing that can happen - absolutely business killer.They have completely outsourced customer support too - it's impossible to get a quick answer from them, whereas other competitors have built-in live support.Stay away!

Experience with aircall

Helps to know when connection is bad and when it has been fixed to be able to talk to customer and to hear them and I hear them when help is needed

Good quality and price

Good quality. It gives you the opportunity to automatically record calls and save the contacts of all your customers. The app is working perfectly using mobile net.