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Aircall - Contact Center Operations Software

Aircall Reviews in June 2026: User Ratings, Pros & Cons

Streamline customer service with Aircall's all-in-one solution.

4.1

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Aircall Reviews & Ratings

4.1

Very Good

Based on 801 ratings & 897 reviews

Rating Distribution

Excellent

(782)

Very Good

(64)

Good

(12)

Poor

(8)

Terible

(31)

Spotsaas Editor’s POV

Aircall delivers a polished, cloud-native phone system tailored for modern sales and support teams. Its strength lies in seamless CRM and helpdesk integrations with tools like Salesforce, HubSpot, Zendesk, and Intercom, ensuring call context and activity sync automatically. The intuitive interface, solid VoIP quality, and mobile/desktop apps make it easy for ...Read more

Aircall pros and cons

  • Consolidates voice and messaging in one platform for better customer engagement.

  • Local and toll-free numbers in 100+ countries, scalable for international teams.

  • Built-in dashboards and tools like live listening, whisper, and call barge help improve performance.

  • No hardware needed — teams can start calling quickly via desktop or mobile apps.

  • May feel expensive for very small businesses or solo operators.

  • Some advanced features like AI analytics and enhanced reporting may require additional subscriptions.

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Showing 371-380 out of 897

JZ

Jose Z

10/06/22

5 out of 5

The most useful tool out there.

The most useful tool out there. With Aircall we have boosted productivity and also with all the integrations they have it very easy to connect everything and have a report of all the calls!

OV

Orane Verdier

10/02/22

5 out of 5

Perfect !

Very good application! works perfectly, to receive, make calls, possibility to replay them, to put tags and to note the quality of the call. I recommend it.

RL

Rodolfo L

09/25/22

5 out of 5

Great tool

Great tool! It has helped our processes a bunch!

HS

Heather Scherer

09/25/22

5 out of 5

Able to switch different lines

Able to switch different lines - clear calls

C

Colm

09/11/22

5 out of 5

Easy to use and integrated dialler

Date of experience: September 12, 2022

AU

Anonymous User

09/05/22

5 out of 5

"Highly recommended!"

What do you like best about Aircall? It is super easy to modify the operating hours and its integration with Zendesk saves lots of time. What do you dislike about Aircall? Very sensitive to slow connection. The computer app is not as good as the phone app. What problems is Aircall solving and how is that benefiting you? Creating tickets in Zendesk automatically. Allowing the team's availability to be easily set. Having a list of all calls and contacts.

AU

Anonymous User

08/28/22

5 out of 5

"Excellent plataform"

What do you like best about Aircall? Is great to do call with this and it enhances the user experience. I love to make call with this plataform and is always clear and crisp What do you dislike about Aircall? Nothing at all i don't find any issues with this plataform What problems is Aircall solving and how is that benefiting you? Is helping improve the communication system through a good plataform, it has made everything easy

AU

Anonymous User

08/23/22

5 out of 5

"Simple and efficient tool"

What do you like best about Aircall? The tool is very easy to used and integrate with other systems in the company. This benefits allows us to improved the process and control the productivity of our staff. What do you dislike about Aircall? Nothing. Its a great tool and does present an issue. When you think about all the benefits of a central caller its what you get with Aircall. I will totally recomended. What problems is Aircall solving and how is that benefiting you? Allow us to monitor ...

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BB

Benjamin B

08/22/22

5 out of 5

"The best softphone in the market!"

What do you like best about Aircall? The ability to intergrate to existing crm, the ease of use and the ux. The administrator access is great and intuitive as well as boasting great features such as live whispering and call jockeying to help with training. What do you dislike about Aircall? There really isn't much to dislike about this sass! What problems is Aircall solving and how is that benefiting you? It saves valuable time with the click to call function as well as the power dialing ...

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AU

Anonymous User

08/22/22

5 out of 5

"Perfect App for calling, never had any problem with it, great !"

What do you like best about Aircall? The fact that we can change the origin of the number to call in any country What do you dislike about Aircall? Nothing, everything it's perfect i don't see any problem with it What problems is Aircall solving and how is that benefiting you? Everything is already perfect!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].