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Aircall - Contact Center Operations Software

Aircall Reviews in July 2025: User Ratings, Pros & Cons

Streamline customer service with Aircall's all-in-one solution.

4.1

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Aircall Reviews & Ratings

4.1

Very Good

Based on 801 ratings & 897 reviews

Rating Distribution

Excellent

(782)

Very Good

(64)

Good

(12)

Poor

(8)

Terible

(31)

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Showing 261-270 out of 897

DB

Don B

05/20/23

5 out of 5

"Smooth Softphone"

What do you like best about Aircall? It allows me to answer phone calls from my customers easier than usual. What do you dislike about Aircall? Some of the calls are misrouted, freezing and sometimes, unable to go back to the call once dropped. What problems is Aircall solving and how is that benefiting you? It helps me answer phone calls more accessible than what I have used before. Also, it is built-in with Break/lunch auxes.

SB

Sean B

05/20/23

5 out of 5

"Aircall Review"

What do you like best about Aircall? Easy to understand, easy to use and easy to navigate. The functionalities for each button are easy to understand; it's also fast and clear in terms of hearing the other caller. What do you dislike about Aircall? Collecting data is easy as well. We can pull up call recordings with ease. We can check the number of people waiting in the queue and the number of agents logged in. What problems is Aircall solving and how is that benefiting you? I don't have ...

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MS

Mark S

05/19/23

5 out of 5

"Aircall Review"

What do you like best about Aircall? Seeing the history of your phone call transaction makes you have the power to go back to your previous calls. What do you dislike about Aircall? I don't have anything to say bad about Aircall for now. So far, so good. Everything in air call has been very usefull. What problems is Aircall solving and how is that benefiting you? I am able to go back to the history of my phone calls whenever I have a report that needs to be submitted. It helps me give a ...

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JC

John Christopher samson E

05/19/23

5 out of 5

"effective and user friendly calling paltform"

What do you like best about Aircall? i love how aircall has an easy to follow user interface, in terms of inbound and outbound calls. you can also easily find all of the recent call logs in case you need it What do you dislike about Aircall? we seldomly experience some down time on the system, especially if there are multiple users are active What problems is Aircall solving and how is that benefiting you? there is no task we're not using aircall. this tool is helpful on doing inbound and ...

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MS

Mark S

05/19/23

5 out of 5

"Aircall Review"

What do you like best about Aircall? Seeing the history of your phone call transaction makes you have the power to go back to your previous calls. What do you dislike about Aircall? I don't have anything to say bad about Aircall for now. So far, so good. Everything in air call has been very usefull. What problems is Aircall solving and how is that benefiting you? I am able to go back to the history of my phone calls whenever I have a report that needs to be submitted. It helps me give a ...

Read more

JC

John Christopher samson E

05/19/23

5 out of 5

"effective and user friendly calling paltform"

What do you like best about Aircall? i love how aircall has an easy to follow user interface, in terms of inbound and outbound calls. you can also easily find all of the recent call logs in case you need it What do you dislike about Aircall? we seldomly experience some down time on the system, especially if there are multiple users are active What problems is Aircall solving and how is that benefiting you? there is no task we're not using aircall. this tool is helpful on doing inbound and ...

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BC

Biel C

05/18/23

5 out of 5

"Aircall Review"

What do you like best about Aircall? Aircall helps us contact our clients, and local partners in realtime. What do you dislike about Aircall? If you will make an outbound call, whenever the primary caller disconnects. The outbound call will disconnect as well. What problems is Aircall solving and how is that benefiting you? It helps everyone to get in touch in a single push of a button.

AU

Anonymous User

05/18/23

5 out of 5

"No frills, straight forward"

What do you like best about Aircall? I like the sms feature, also dialling straightforward and dashbord more comprehensive than ever, so many cool stuff What do you dislike about Aircall? Sign with google email doesn't work ever What problems is Aircall solving and how is that benefiting you? Direct dial for customer

BC

Biel C

05/18/23

5 out of 5

"Aircall Review"

What do you like best about Aircall? Aircall helps us contact our clients, and local partners in realtime. What do you dislike about Aircall? If you will make an outbound call, whenever the primary caller disconnects. The outbound call will disconnect as well. What problems is Aircall solving and how is that benefiting you? It helps everyone to get in touch in a single push of a button.

AU

Anonymous User

05/18/23

5 out of 5

"No frills, straight forward"

What do you like best about Aircall? I like the sms feature, also dialling straightforward and dashbord more comprehensive than ever, so many cool stuff What do you dislike about Aircall? Sign with google email doesn't work ever What problems is Aircall solving and how is that benefiting you? Direct dial for customer

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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