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Aircall - Contact Center Operations Software

Aircall Reviews in June 2026: User Ratings, Pros & Cons

Streamline customer service with Aircall's all-in-one solution.

4.1

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Aircall Reviews & Ratings

4.1

Very Good

Based on 801 ratings & 897 reviews

Rating Distribution

Excellent

(782)

Very Good

(64)

Good

(12)

Poor

(8)

Terible

(31)

Spotsaas Editor’s POV

Aircall delivers a polished, cloud-native phone system tailored for modern sales and support teams. Its strength lies in seamless CRM and helpdesk integrations with tools like Salesforce, HubSpot, Zendesk, and Intercom, ensuring call context and activity sync automatically. The intuitive interface, solid VoIP quality, and mobile/desktop apps make it easy for ...Read more

Aircall pros and cons

  • Consolidates voice and messaging in one platform for better customer engagement.

  • Local and toll-free numbers in 100+ countries, scalable for international teams.

  • Built-in dashboards and tools like live listening, whisper, and call barge help improve performance.

  • No hardware needed — teams can start calling quickly via desktop or mobile apps.

  • May feel expensive for very small businesses or solo operators.

  • Some advanced features like AI analytics and enhanced reporting may require additional subscriptions.

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Showing 251-260 out of 897

JV

Jennifer V

05/21/23

5 out of 5

"Aircall review on work"

What do you like best about Aircall? it gives comfort in making outbound calls to our clients What do you dislike about Aircall? so far, None. The issue with the log is with our internet What problems is Aircall solving and how is that benefiting you? it helps us reach to our client comfortably.

SN

Sarah Navos

05/21/23

5 out of 5

This is an easy app to use for calls and sms.

The app was great, we're using it on a daily basis. It's easy to do phone calls and send messages.

AU

Anonymous User

05/21/23

5 out of 5

"Interaction is the key!"

What do you like best about Aircall? What I love the most about Aircall is that, it is so friendly user and even I started with our account, It was easy for me to learn how to use it and the tool is simple as it ir. What do you dislike about Aircall? None so far since the design is light only and there are no issue at all and it was easy to use and friendly user as well and it connects to Intercomm as well if there's incoming call in Aircall. What problems is Aircall solving and how is that ...

Read more

SN

Sarah Navos

05/21/23

5 out of 5

This is an easy app to use for calls and sms.

The app was great, we're using it on a daily basis. It's easy to do phone calls and send messages.

AU

Anonymous User

05/21/23

5 out of 5

"Aircall is brilliant."

What do you like best about Aircall? I genuinely love the Aircall application. My customers can hear me, and my calls' quality is always apparent. I love being able to check the mic input and output before each call to ensure that my headset is appropriately functioning. What do you dislike about Aircall? Sometimes it froze and all I need to do is to close the app. What problems is Aircall solving and how is that benefiting you? Whatever how much the queue is, Aircall can handle and ...

Read more

AU

Anonymous User

05/21/23

5 out of 5

"Aircall is brilliant."

What do you like best about Aircall? I genuinely love the Aircall application. My customers can hear me, and my calls' quality is always apparent. I love being able to check the mic input and output before each call to ensure that my headset is appropriately functioning. What do you dislike about Aircall? Sometimes it froze and all I need to do is to close the app. What problems is Aircall solving and how is that benefiting you? Whatever how much the queue is, Aircall can handle and ...

Read more

JV

Jennifer V

05/21/23

5 out of 5

"Aircall review on work"

What do you like best about Aircall? it gives comfort in making outbound calls to our clients What do you dislike about Aircall? so far, None. The issue with the log is with our internet What problems is Aircall solving and how is that benefiting you? it helps us reach to our client comfortably.

GT

Gervin Tipay D

05/21/23

5 out of 5

"Aircall is the best cloud-based center software that I have used since it has zero latency."

What do you like best about Aircall? This application is very user friendly, fast and the interface is easy to understand. I love that it's zero latency, and you can make a call anytime then bookmark it on your browser. What do you dislike about Aircall? I want to say that it does not recognize phone numbers in Asia, especially in Singapore. I am sure the developer can fix this issue since Aircall is one of the best I have used. What problems is Aircall solving and how is that benefiting ...

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SB

Sean B

05/20/23

5 out of 5

"Aircall Review"

What do you like best about Aircall? Easy to understand, easy to use and easy to navigate. The functionalities for each button are easy to understand; it's also fast and clear in terms of hearing the other caller. What do you dislike about Aircall? Collecting data is easy as well. We can pull up call recordings with ease. We can check the number of people waiting in the queue and the number of agents logged in. What problems is Aircall solving and how is that benefiting you? I don't have ...

Read more

DB

Don B

05/20/23

5 out of 5

"Smooth Softphone"

What do you like best about Aircall? It allows me to answer phone calls from my customers easier than usual. What do you dislike about Aircall? Some of the calls are misrouted, freezing and sometimes, unable to go back to the call once dropped. What problems is Aircall solving and how is that benefiting you? It helps me answer phone calls more accessible than what I have used before. Also, it is built-in with Break/lunch auxes.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].