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Aircall - Contact Center Operations Software

Aircall Reviews in June 2026: User Ratings, Pros & Cons

Streamline customer service with Aircall's all-in-one solution.

4.1

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Aircall Reviews & Ratings

4.1

Very Good

Based on 801 ratings & 897 reviews

Rating Distribution

Excellent

(782)

Very Good

(64)

Good

(12)

Poor

(8)

Terible

(31)

Spotsaas Editor’s POV

Aircall delivers a polished, cloud-native phone system tailored for modern sales and support teams. Its strength lies in seamless CRM and helpdesk integrations with tools like Salesforce, HubSpot, Zendesk, and Intercom, ensuring call context and activity sync automatically. The intuitive interface, solid VoIP quality, and mobile/desktop apps make it easy for ...Read more

Aircall pros and cons

  • Consolidates voice and messaging in one platform for better customer engagement.

  • Local and toll-free numbers in 100+ countries, scalable for international teams.

  • Built-in dashboards and tools like live listening, whisper, and call barge help improve performance.

  • No hardware needed — teams can start calling quickly via desktop or mobile apps.

  • May feel expensive for very small businesses or solo operators.

  • Some advanced features like AI analytics and enhanced reporting may require additional subscriptions.

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Showing 191-200 out of 897

GD

grine dalila

09/05/23

5 out of 5

The Aircall mobile application us essential for perfect management and monitoring of business communications.

The mobile app is very convenient to keep in touch easily with our customers. The latest update made it possible to listen to calls made more quickly with the speed up function, Aircall is one of the best applications to communicate professionally and it adapts to both the PMI and the PME.

YB

Yurii Bobak

09/05/23

5 out of 5

Everything works great

Everything works great, the service is really helpful. However, there are some minor glitches from time to time. For example, the calls history may not completely be downloaded, or sometimes the notifications about incoming calls are missing. Nevertheless, those glitches are very minor and it happens not that often.

RM

Robert Melinte

09/05/23

5 out of 5

Easiest way to have a second phone number

Easy to use , fast way to learn it

SM

Sonia Montanari

09/05/23

5 out of 5

Optimal experience

Optimal experience since the presentation of the demo. Our account manager, Guillermo, has accompanied us throughout the process, being available at any time and for any questions. The tool should improve some technical details in Spanish, but in general, the treatment, the quality of service, the efficiency and proactivity in solving problems are excellent.

RV

Ruben Vinagre

09/05/23

5 out of 5

Aircall is a great alternative for your call center

Aircall is a great alternative to kick start your call center. After considering other vendors such as Talkdesk we ended up choosing Aircall for the following reasons: UX is great, set up is very easy and most call centers can have it done very quickly and costwise is also better. Very simple, easy to use but all the power you need for your CC ops.

FH

Fin Horner

09/05/23

5 out of 5

convenient

Use for my recruitment work and it is significantly easier to keep track of multiple contacts and share data with my colleagues.

ML

Mia Lin Aloush

09/05/23

5 out of 5

very accessible

very accessible, very comfortable

RM

Renz Marion Cagayanan Encila

09/03/23

5 out of 5

its a user friendly application can be…

its a user friendly application can be used on a laptop and mobile very convenient if you are working remote. I highly suggest this application to any office and business setup

SC

Sinan Celik

08/31/23

5 out of 5

I used some similar Softwares

I used some similar Softwares, but aircall is the best of All. Easy to use and helpful Support Team.

MC

Monica Castro Cruz

08/28/23

5 out of 5

Aircall is easy to use

Aircall is easy to use, with a users friendly interface and people always happy to show you and tal you through how to use it. PLUS, You get the numbers pretty fast!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].