Aircall Reviews in July 2025: User Ratings, Pros & Cons

Great solution for our team

Great solution for our team. Easy to use, nice following from Aircall's team while installing this tool and while getting used to it.

"business calling made accessible"

What do you like best about Aircall? The whole team works from one number. The aircall app also makes it easy to stay on top of any incoming messages and has been a key factor in connecting with my clients. What do you dislike about Aircall? If I could add a feature it would be to see which team members have viewed the text messages. In Aircall, text messages don't get checked off on everyones dashboard which is great, because it means that I can keep track of my messages, but with a big ...

Ive only started on calls in my job and…

Ive only started on calls in my job and I have had a great first experience on calls. I like that my trainer can chime in and he can listen to my calls and give me advice on the calls, Its very helpful.

"Ease of use"

What do you like best about Aircall? The ease of use with Aircall is so nice. Being able to add tags for organization and tracking purposes is a feature that I haven't personally experienced and it ties in great with the CRM software our company utilizes. What do you dislike about Aircall? There can be a few technical issues throughout the day with call quality but the AC team is great at resolving issues quickly and transparently. What problems is Aircall solving and how is that benefiting ...

"LOVE!"

What do you like best about Aircall? All calls are clear! The features and the customer service are amazing. The reps assisted me with my SMS messaging and they were very responsive and quick to help. What do you dislike about Aircall? At this time, I can't think of anything I dislike about Aircall. What problems is Aircall solving and how is that benefiting you? At this time, Aircall has assisted me with my SMS feature. I am unable to receive or send messages to my clients and Aircall is ...

"Most Efficient Phone Platform"

What do you like best about Aircall? Love the analytics side of aircall! I also appeciate that it intregrates with our tech stack. The transctipt feature has been an excelent feature as well. Call routing is also very simple and easy to set up on your own. What do you dislike about Aircall? Only thing I don't find beneficial for our specific needs is that an auto dialer is not a part of aircall. What's available now is the ability to read the numbers off of a list or page but it's not ...

"Best App to call"

What do you like best about Aircall? Voice clarity Mobile app support Support calls What do you dislike about Aircall? None as of now. Any country call is supported What problems is Aircall solving and how is that benefiting you? Call tracking International sales call

Aircall helps me manage my customer…

Aircall helps me manage my customer relationships on a daily basis. An effective and secure tool!

No problems

No problems. Easy to use

Calls center management Aircall

I have been using Aircall since September 2021 to manage our call center incoming and outgoing request. The tool works 100% through internet connection, which allows comfortable and flexibility in teams management. Even on remote work. Employees can work from any location as long as they have internet access. Concerning the management part, the Aircall dashboard allows you to very easily view and monitor agent performance. This data can be exported in order to create KPIs in line with our ...