Aircall Reviews in May 2025: User Ratings, Pros & Cons

The best out there.

The best out there. Works flawlessly all the time.

Fantastic Tool for Regular Callers

Aircall makes regular calling and outreach so much more of a smooth and efficient process. being only two clicks away from dialling or messaging a number is so much easier when you're used to dialling manually. It has other handy features I didn't expect, mainly call recording. There's a great range of filters to find past calls, and being able to tag a call is another useful feature that helps to categorise calls properly. Messaging is integrated and easy. The one thing I would change is ...

every thing perfect

every thing perfect. Overall, Aircall has exceeded our expectations in every way. It has simplified our communication processes, improved our team's productivity, and ultimately helped us deliver better service to our customers. If you're looking for a communication solution that's reliable, user-friendly, and scalable, I highly recommend giving Aircall a try. It's been a game-changer for us, and I have no doubt it will be for you too

"The number one tool. Works really great!"

What do you like best about Aircall? Integration with other systems. Works smooth and great. What do you dislike about Aircall? What I would like to see is more funtionality and the option to listen with others without man. Skills. Or the option to set it on as a manager. Make notes better insight. So you can have a better overview of logs/notes Lot of data measurements. Quite annoying over time. Recommendations to others considering Aircall: Def. Give it a try. What problems is Aircall ...

Happy about the switch

We came from using another tool, which just didn't feature some minor things - but nobody regrets the change! Easy to use, great features like Chrome Plugins or Connections to ActiveCampaign, works very reliable and we didn't experience any bugs, misconnections or similiar. Definitely recommended!

A reliable softphone solution

After having used Aircall for several months at work, I can recommend it as a very reliable softphone solution. The connection with an ERP is quite easy, for making it possible to show customer numbers of already known customers in the moment they are calling. Apart from that, putting through customers to colleagues is quite easy and intuitive. Minor bugs are usually fixed in the next outstanding update, also improvements are added from time to time, since this is still a new tool. I'd ...

Easy to use

Easy to use and link to other systems. Great interface & quick support.

Makes phone calls easy anywhere + anytime !

I do appreciate the services of Aircall a lot. Almost never having issues with it. It works great and reliable. Thanks to Aircall I can call people on their phone from all over the world without expensive costs - truly makes life easier.

Aircall has put great care in the easy use of the app as well as the support for their users.

Very easy to use and to adapt to the needs of our company. API is easily integrated. It doesn't have complicated user manuals which makes it very easy applicable for larger firms where you have a range of employees who vary in their digital capabilities. Support systems are very quick, they reply fast and to the point and as an end-user we can check problems on the website. Well done!

The clarity of the voice is very clear…

The clarity of the voice is very clear . Overall experience is great . The only negative feedback is we cannot divert calls to our mobile numbers .