Agiloft Reviews in June 2026: User Ratings, Pros & Cons
Efficient service desk solutions for small-to-midsize companies.
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Agiloft offers custom pricing plan
Agiloft Reviews & Ratings
Spotsaas Editor’s POV
Agiloft is a lightweight help desk solution tailored for small to midsize IT departments. Its affordability and essential features make it a practical choice for businesses looking to streamline their service desk operations.Read more
Agiloft pros and cons
Lightweight and secure
Affordable pricing
Knowledge management tools
Live chat support
Limited advanced features
Basic reporting options
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Showing 71-74 out of 74
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Anonymous
02/17/14
Agiloft has proven a beneficial partner to our telecommunications repair service business
What do you like best? The most appealing benefits of Agiloft are the ability to customize the knowledge base to our specific needs and the superior customer service which receive. What do you dislike? We have been with Agiloft for over a year and I have no complaints of any kind. What business problems are you solving with the product? What benefits have you realized? The ability for multiple locations to see the same data real time allows for immediate updates of where customer ...
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Anonymous
01/31/14
Agiloft Review from Healthcare Non-Profit Perspective
What do you like best? It gives you the ability to create an entire CRM system without previous programming knowledge. This enables you to create a system quickly, that enables you to build customized new features without a reliance on costly developers. What do you dislike? I believe that the graphical reporting output interfaces would use an overhaul. They appear a bit dated in their look, and I would like the ability to customize more details of each chart/graph. What business problems ...
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Anonymous
01/30/14
Agiloft is the most versatile and fully customizable CRM software package I was able to find.
What do you like best? With Agiloft, all of the modules are included, so there are no extra fees for activating additional modules. All we have to do is enable the new functions we want to use, and then customize them for our specific needs, so our Agiloft knowledgebase and functionality can grow and develop as we grow. What do you dislike? The flexibility of the Agiloft software can make it seem overwhelming to customize. Currently, they offer a week-long, in-depth training class that ...
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Anonymous
01/27/14
Giving us one place for all of our processes and workflows
What do you like best? It allows us to customize the program to get exactly what we need. What do you dislike? There is a lack of documentation for its functionality. A lot of our learning has been either intuitive through trial and error, or through support and consulting hours. Recommendations to others considering the product Make sure to use the support portal when stuck. Their help and responses are extremely valuable. As are the consulting hours. What business problems are you ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].