Agile CRM Reviews in May 2025: User Ratings, Pros & Cons

"I use Agile to manage information and marketing for multiple businesses."

What do you like best about Agile CRM? I like the ability to use the service for minimal cost to start. What do you dislike about Agile CRM? Service used to be excellent. Over the last few months, they've opted to service everyone from India, and the problems are rarely resolved and extremely difficult to communicate. I've submitted 4-5 job tickets and had multiple support sessions via chat but still nothing. And this is after they've contacted me via email to notify me that the problem was ...

"Solid CRM with a helpful team expanding features"

What do you like best about Agile CRM? Easy team to work with. Nice robust system with features growing all the time. The support team replies back in very reasonable periods of time. Sometimes the same day. They have a suggestion box area where we can post suggestions as well as vote on suggestions posted by other users. What do you dislike about Agile CRM? Would be nice to have email to/from the system so its all stored there instead of in a separate program. I would like to have a phone ...

"Using Agile to total Marketing Automation"

What do you like best about Agile CRM? Agile CRM is really great software for marketers who want to leverage marketing automation system for business. Agile gives a perfect system that helps you to track user activity and trigger automation in a very simplified manner. The usability of the product is really excellent once you're familiar with it. Agile give you very clean details including, web history, location, IP etc which helps you to segment and track user behaviour in advance ...

"Agile CRM opens a lot of opportunities"

What do you like best about Agile CRM? The ease with which you can work with the software is really great. In a few clicks you will have a first campaign. Agile shows the potential with great examples / templates that you directly can use. Agile already connects with a lot of other applications and that is great! And if that is not enough they have a great API in different languages, you can eat your heart out . What do you dislike about Agile CRM? Sometimes, not all the functionality is ...

"Agile CRM Review"

What do you like best about Agile CRM? Marketing automation and its workflow Templates for email and landing pages What do you dislike about Agile CRM? We can not create lists if customers Slow helpdesk Recommendations to others considering Agile CRM: Could be an excellent solution provided some improvements are made What problems is Agile CRM solving and how is that benefiting you? Management of a big database of prospects Clients acqusition

"Simple, al in one solution"

What do you like best about Agile CRM? I like that everything is in the one place. I don't have to worry about integration issues with different providers and messing around to get them to work together. What do you dislike about Agile CRM? Some features and clunkier and not as user-friendly or intuitive as alternate products and lack flexibility on basic features like being able to ask a few questions prior to processing the calendar bookings. Recommendations to others considering Agile ...

"Agile CRM has huge potential, but the on boarding experience needs to be improved "

What do you like best about Agile CRM? The email triggers that make drafting an email campaign easy . What do you dislike about Agile CRM? The onboarding experience . Help is only offered in a totally different time zone . Recommendations to others considering Agile CRM: Try it , but be patient. What problems is Agile CRM solving and how is that benefiting you? Email direct marketing EDM made easy . List segmentation . CRM

"Best CRM for SMB/SME"

What do you like best about Agile CRM? String tag functionality, strong email marketing, strong email and telephone integration What do you dislike about Agile CRM? Some of the extensions and widgets are Windows only Recommendations to others considering Agile CRM: Ask excactly how things work, like campaigns cannot be modified once started What problems is Agile CRM solving and how is that benefiting you? Complete marketing automation, has allowed us to really achieve a 360 degree view of ...

"I think this product is brilliant. I came across this product after some indepth searching and love."

What do you like best about Agile CRM? I like the integrated bulk mail system. I like the tags which can define a segment of an audience. I like the campaign management What do you dislike about Agile CRM? I don't have the time to learn everything, and miss some subtle features. We don't have all integration features available in South Africa On screen help which actually makes sense, so that if you are in the middle of a process, and need to add something or remove something, one can get ...

"The worst cloud software I have ever used"

What do you like best about Agile CRM? The concept is great - blending CRM with Marketing Automation. What do you dislike about Agile CRM? The system is riddled with bugs and poor design choices. I just counted how many support requests I have raised in the past 6 months - it's just shy of 100! Critical things like contacts being deleted, emails not being sent, losing deals in the CRM etc. I prepaid for 2 years and it's one of the biggest mistakes I've made. Their support team, whilst ...