Agile CRM Reviews in May 2025: User Ratings, Pros & Cons

"Great CRM loaded with lots of features. "

What do you like best about Agile CRM? I can add all the custom fields i want to both my contacts and my deals. I love the whiteboard. What do you dislike about Agile CRM? The help section on the site doesn't search very well but the online support team makes up for it. What problems is Agile CRM solving and how is that benefiting you? Organizing my mortgage business

"Agile CRM is good"

What do you like best about Agile CRM? The support is there mostly all the time What do you dislike about Agile CRM? The merge function needs to be updated, it automates campaigns afresh and it shouldnt What problems is Agile CRM solving and how is that benefiting you? email marketing. the campaigns are useful

"Incredible CRM"

What do you like best about Agile CRM? A Great CRM Software brings to you new discoveries every day. Agile is like it...You dont know what you can do til prove it. What do you dislike about Agile CRM? Some feactures of call by the iphone app arent done...but they are working on it. What problems is Agile CRM solving and how is that benefiting you? - Email Markeitng - Automation - Easy analisys

"I really like this software!"

What do you like best about Agile CRM? I think that the price is right for this product .. that's important to small businesses. I love being able to use my iPad to view current standings of active campaigns and contacts. I also love the integration with Twilio so I can send SMS messages to contacts, me, and may staff. What do you dislike about Agile CRM? It freezes up at times. Also, you cannot change anything in an active campaign without kicking out from that campaign active contacts. ...

"Agile CRM enhances many touchpoints of your custumer journey"

What do you like best about Agile CRM? - All in one for Marketing, Sales and Services opérations - Easy to connect with our CMS (Wordpress - Woocommerce) - Many plugins available for telephony, chat, social - Easy to set up for a non IT administrator - Support team easy to reach and efficient What do you dislike about Agile CRM? - Products Management is very basic : could be more integrated with the CMS Database Recommendations to others considering Agile CRM: Perfect for small and medium ...

"Awesome experience"

What do you like best about Agile CRM? The ease of use as well as the marketing automation. The way that Agile CRM displays the information is awesome so easy to use. The way the deal sheet is structured is also wonderful. It is easy to see what is going on as well as to add additional fields in the pipeline. This is important as you don't always have the same pipelines. Then the contact import function is a great addition and once I used Google Apps it was easy to import the contacts of ...

"Easy integration with a growing Api"

What do you like best about Agile CRM? The interface is clean and it has been easy to train our employees on the UI. Also easy to understand documentation. What do you dislike about Agile CRM? At this point, there is limited support for integrations with Voip providers. This would be a big game changer for us if there was an integration with 8X8. What problems is Agile CRM solving and how is that benefiting you? Great "web rule" to automate lead generation for our sales staff.

"Using Agile CRM"

What do you like best about Agile CRM? Integration with social media so that I get to see the contact social media connections immediately they feature on the contact list. What do you dislike about Agile CRM? That I have not mastered using triggers....getting there soon Recommendations to others considering Agile CRM: Good product if you are looking for something thats all inclusive at a manageable price What problems is Agile CRM solving and how is that benefiting you? Getting all my ...

"Agile CRM Experience"

What do you like best about Agile CRM? I like the functionality of the interactive nodes you can use to engage customers. This feature by far is why I chose Agile CRM over competitors. What do you dislike about Agile CRM? I do not like the the CRM does not allow for folks to unsubscribe to SMS campaigns, and is something that will require some human input for those that send an SMS with STOP, to take them off the list. If the system did this it would make the system a lot ...

"Lots of features and getting better every day."

What do you like best about Agile CRM? Lots of features: gmail email sync. New knowledgebase for the support desk. What do you dislike about Agile CRM? It would be good to see the help desk canned responses available in the gmail widget. Also to be able to inject links to the knowledgebase article solutions, into our help desk tickets, like canned responses can be injected - this would be very helpful. Recommendations to others considering Agile CRM: Beware if you want to use Agile for ...