ADP Workforce Now Reviews in November 2026: User Ratings, Pros & Cons

ADP Review

What do you like best? The size and availability of their system and services make it ideal for a business of various sizes - with the ability to scale with business needs. What do you dislike? The divisions are segmented: benefits is separate from payroll sometimes it is difficult to obtain answers because each division will state it is the others area and you spend time bouncing back-and-fourth trying to obtain answers. What problems are you solving with the product? What ...

ADP gets it done right, and easily

What do you like best? We have employees in multiple states and use ADP's tax service. They take care of all the different filings in each state. It's a huge relief. I've been using ADP for 7+ years and they have continued to improve the Workforce NOW user experience. Additionally, our employees all have the ability to log in to their own account to access pay records or W-2 forms. I've had several calls over the years with ADP, asking for things to change this way or that... many of ...

ADP

What do you like best? Customer Service. I like the personal service i am given What do you dislike? Delay in returning calls. and changing to the online question system. What problems are you solving with the product? What benefits have you realized? Workforce now is so easy to use.

ADP is easy to use and is very user friendly

What do you like best? The support line, coupled with the numerous webinars accessible, was a great aid. It has enabled our offices to use the ADP team better to pull updates and collect information. Additionally, we 're getting more workers reviewing their ADP records for payroll deductions, bonus registration, and W2 information collection. The flexibility of usage with the program, by both staff and client, makes ADP Workforce also a perfect tech resource with running our HR and ...

ADP is the system to use!!!

What do you like best? The ease of use on this program is second to none. As soon as you log in for the first time, the interface allows you to fully access whatever you need. When the dashboard does not glitch, getting work done is a breeze! What do you dislike? Sometimes the dashboard glitches, which can cause some issues when trying to get work done. Restarting the program works about half of the time during the glitch. However, the customer service for ADP will be there for ...

ADP Workforce Now Reviews

ROI

What do you like best? ADP added value to my HR role. It has given me time back to my day to focus on employee engagement. What do you dislike? ADP rolls out the features that coincide with latest legislation. Learning these helpful tools takes time. Be sure you set aside time to learn & implement these features to benefit your company. Recommendations to others considering the product: ADP listens to clients by reviewing product feedback. Always Designing for People! ...

ADP is very user friendly and easy to navigate through.

What do you like best? Having everything in one place is what works best for me, I can access just about anything I need from one location. What do you dislike? The one downside is the app for Workforce Now is not very intuitive. It doesn't show hardly the detail that being logged into the desktop will show you. It also doesn't have the interface that the web browser does. What problems are you solving with the product? What benefits have you realized? My job is assisting ...

Ease of Use and Tons of Capability to Simplify Your Job

What do you like best? The support line has been a tremendous help along with the many webinars available. It has allowed our offices to better utilize the ADP system to pull reports and gather information. In addition, we are seeing more employees checking their ADP information for paycheck deductions, benefit enrollments, and processing W2 information. The ease of use for the system both for employee and employer make ADP Workforce Now a great software tool to manage our team for the ...

Great HCM Tool fro all business sized

What do you like best? Ability to customize system features to my needs very easily, so you can make the system more personalized to your organization and practices. Processing payroll in Workforce Now is a breeze: Super easy to add batches with your payroll data, options to import and export payroll data for review before processing payroll and good preview reports to make sure you are not missing out on anything. What do you dislike? For some payroll configuration, you need to ...