9.2
Spot Score
Empower your workforce with ADP Vantage HCM.
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ADP Vantage HCM offers custom pricing plan
ADP Vantage HCM stands out as a comprehensive and reliable platform for human capital management, earning consistent praise from users over the past year. The software’s intuitive design and user-friendly interface make it especially appealing, with features like payroll management, benefits administration, time tracking, and employee data consolidation being ...Read more
Comprehensive and centralized platform for HR, payroll, and benefits management, reducing administrative burdens.
User-friendly interface, simple navigation, and intuitive dashboard for easy task monitoring and self-service options.
Strong customer support, often praised for patience, quick assistance, and resolving issues effectively.
Reliable compliance management with updates on state and federal regulations, simplifying adherence to laws.
Regular updates to the software sometimes disrupt functionality and usability, causing temporary confusion.
Customer care could be more personalized, and reliance on support tickets can be cumbersome for some issues.
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SE
Sean Edwards
11/19/20
We are a new client and they have…
We are a new client and they have totally messed the taxes up. they took out $6,000 and can't explain why. then they credited back only $2,000! the 941 they filed doesn't match their own numbers from the weekly reports. it is impossible to get help, the customer service typically has a 1.5-2 hour wait. we waited yesterday and as usual the rep couldn't figure it out so needed to get help. she made an appointment to call us back at 4:00 and its 4:41...still no call. Save yourself and do not ...
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VC
Valued Customer
11/18/20
Great
Great service
VC
Valued Customer
11/18/20
I love my wisely card
I love my wisely card. Easy to use and to manage.
VC
Valued Customer
11/18/20
Mostly good experience, needs work though
My experiences with ADP have been mostly positive. I had one interaction that I can say was horrid. The Customer Service Agent was deplorable, non empathetic and basically told me to "get over it" it was not that bad. This is when the pandemic started and my direct deposit was delayed and I had absolutely no food in my house to feed my grandson. If I could advise one thing, it would be to ensure your agents take and pass a Customer Service course that includes diversity and have at least ...
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VC
Valued Customer
11/17/20
Love it not bad app
Love it not bad app
A
Amanda
11/17/20
Love this app
Love this app! Have been using it for 6 years now. Super convenient. I love that paycheck stubs and w2's load right to my app and are easily transferred to my accountant. Love the text notifications about my balance and pending deposits. I feel very secure using this app.
VC
Valued Customer
11/17/20
Very well on the service
Very well on the service
VC
Valued Customer
11/17/20
the card is great
the card is great - money comes right away. i never wait and i know exactly how much i spent.
EM
Emmy Murano
11/17/20
If I could give ADP negative stars I…
If I could give ADP negative stars I would. They are the worst in customer service. The sales person over promised what ADP RUN and ADP Time & Attendance could do and insisted we didn't need to be on ADP Workforce Now even though we were on that platform before just because we had 23 employees instead of their required 25. ADP Run's implementation was not assigned to a single person and I had to call with over an hour wait time each time and talk to someone who didn't know the background of ...
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VC
Valued Customer
11/16/20
Online services are on point and great…
Online services are on point and great customer service
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
