ADP Vantage HCM Reviews in May 2025: User Ratings, Pros & Cons

Horrible Customer Service

Horrible Customer Service. Cannot reach support by phone going on 2 full days. Gotten cut off, misdirected, my secure ticket which is escalated (by me) ignored. Our payroll is due early and I have an issue that requires help. This is really unacceptable.

Supongo que no está la cero estrella

Para quien contrata el servicio de adp debe ser inmejorable, pero para el que tiene q escudriñar para encontrar la hoja de nómina debo decir que es un servicio pésimo. Gracias.

Worst time punch software I've used

Worst time punch software I've used. It's hard to navigate the website and when something goes wrong, we have to ask our busy HR workers to help, and they just put these requests off because it's not urgent to them. I've literally had to reset my password every time I log in for MONTHS because it gives me a 404 error every time. The 4 stars this company has have GOT to be from paid, fake reviews.

I hate this software

I hate this software. Honestly waste of money and time. Can’t even log in after I’ve reset my password three times

like travelling back in time...

As an end user, this software really is appaling. Let's forget that like ALL the people I work with, we ALWAYS have credential issues accessing the system, and focus on the 'UX'The screen display is cramped, no bigger than a postcard with no facility to resize or maximise, it's like the software was designed for some Tandy desktop back in 1980 and hasn't been revisited since

We have been a longtime customer of…

We have been a longtime customer of ADP, but have recently had MAJOR issues getting through to any sort of customer service rep. What happened to having personal reps for companies that will help you with your personal business issues?

ADP Failure to File Correct Reports and Customer Service's Failure to Respond

We have been clients of ADP for over 20 years. Sadly, in one year they have managed to destroy the 20 years of goodwill I had for this company. I do not know what is going on with ADP but they are a train wreck. I have been dealing with ADP’s failure to timely and accurately file payroll reports with the State of Oregon since June. First, ADP failed to file first quarter Forms OQ and 132. When I notified ADP, I received a response stating that ADP filed the forms with the State on June 11, ...

Bad customer service experience

I am a current ADP client who has had a really bad recent customer service experience with APD in overall support and particularly with Jessica Velazquez, your Client Relation Specialist and her manager in handling the situation. If you're interested in hearing my feedback to improve your service, you can find me under case number 3-57818984087 in the Service Connect. I would like to provide my feedback to someone who's higher than a Client Relationship Manager or someone outside of that ...

Customer service hotline does not…

Customer service hotline does not answer. Terrible customer service

Worse customer service

Worse customer service! Keep you on hold forever. I called and was on hold for 40 minutes prior to speaking with someone. I understand being on hold for 15 mins max, but 40 minutes to discuss options about your own money, is unacceptable.