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8.9

SpotScore

Act-On - Marketing Automation Software

Act-On Reviews in September 2026: User Ratings, Pros & Cons

Convert leads into loyal customers with Act-On.

4.23

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Starts from $900 / Month

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Act-On Reviews & Ratings

4.23

Very Good

Based on 905 ratings & 1014 reviews

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Rating Distribution

Excellent

(566)

Very Good

(324)

Good

(72)

Poor

(15)

Terrible

(37)

Spotsaas Editor’s POV

Act-On is a versatile and reliable marketing automation platform that stands out for its user-friendly interface, robust capabilities, and outstanding customer support. Users repeatedly praise its intuitive design, which facilitates ease of navigation and empowers marketers to create, execute, and manage campaigns without requiring extensive technical expertise. ...Read more

Act-On pros and cons

  • Outstanding customer support with timely assistance and deep product knowledge.

  • User interface lets non-technical users navigate without advanced expertise.

  • Drag-and-drop email builder with customizable templates speeds up campaign creation.

  • Reporting tracks leads, digital activity, and ROI.

  • Extensive features can overwhelm newcomers without proper guidance.

  • Some user feedback suggests the email and landing page builders could be more user-friendly.

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Showing 981-990 out of 1014

KP

Katherine P

10/04/13

4.5 out of 5

"Robust, usable...delivers results"

What do you like best about Act-On? The Act-On today screen gives you live, accurate information on what your leads and customers are doing NOW. This allows you to take any required actions...eg referring sales-ready leads to sales team, sending out a test campaign to a broader segment, creating new segments, setting up automated programs, tweaking landing pages etc.

AU

Anonymous User

10/01/13

5 out of 5

"Great team"

What do you like best about Act-On? Enjoyed working with sales team to get started. Looks like a great product that we can really use. What do you dislike about Act-On?

SS

Steven S

09/25/13

5 out of 5

"Are You Looking For A User-Friendly, Customer-Centric Marketing Automation Platform? "

What do you like best about Act-On? Next month will be the one year anniversary of decommissioning a competing vendor platform and transitioning to Act-On. I have to admit - one of the best decisions made during last planning season. When partnering with Act-On, you are appointed a Customer Success Manager that, for a lack of a better term, "Simplifies" your life with superior coaching, seasoned advice and hands-on support throughout every step of the transition/implementation process to ...

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MN

Matt N

08/27/13

5 out of 5

"Great Features + High Deliverability"

What do you like best about Act-On? Ease of use for list management and reTargeting. Great results with the highly deliverable email deployment. What do you dislike about Act-On?

UA

UMAIR A

08/14/13

4 out of 5

"Good but expensive"

What do you like best about Act-On? This software is best for marketing and help businesses to grow. What do you dislike about Act-On?

LL

Lisa L. W

07/24/13

4.5 out of 5

"Excellent Marketing Automation Product"

What do you like best about Act-On? Very easy to use and quick setup. Integrates with WebEx and Salesforce. Reporting is straight forward and includes ability to see a lead's engagement through the buying process.

CC

Christopher C

07/23/13

5 out of 5

"Great Automation at an affordable price"

What do you like best about Act-On? What I like best is that ActOn does everything that Marketo and some of the others do, but without the flash and cost. It does have a slight learning curve, but once you understand the ins and outs you'll be moving along in no time.

DC

Dawn C

06/18/13

5 out of 5

"Easy to use marketing tool provides invaluable information"

What do you like best about Act-On? Act-on is built for the non-techie which has enabled me to quickly ramp up and actually USE the software. The email interaction is fabulous and the ability to quickly identify folks that are interacting with email or website through the "my act-on" page is a real boon to productivity.

BH

Bobby H

06/13/13

4 out of 5

"Feature Rich Marketing Automation Tool"

What do you like best about Act-On? Email automation. This is so easy to use. We've been using for about a year now and it's very intuitive and easy to set up campaigns. Segmentation requires a little learning bit of a learning curve, but it's not hard. I was walked through how to do it by an Act-On trainer.

MK

Melissa K

06/11/13

4 out of 5

"Great tool for integrating marketing channels and tracking results"

What do you like best about Act-On? Act-On's email and query building functionality are intuitive and easy to use. We have been able to build and track targeted marketing campaigns. We are currently working on integrating more with Salesforce and look forward to the capability for our marketing team to work more closely with sales and product managers.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].