9.1
Spot Score
Act! Reviews in June 2026: User Ratings, Pros & Cons
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Act! Reviews & Ratings
Spotsaas Editor’s POV
Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its flexibility, ease of use, and the ability to centralize and organize vast amounts of client data. Features like integration with Outlook, customizable layouts, and ...Read more
Act! pros and cons
Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software.
High degree of customization, allowing users to tailor layouts and features to meet specific business needs.
Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data.
Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history.
Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.
Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.
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Showing 81-90 out of 368
JG
Jeff Galmore
08/15/19
The Technical support team is very…
The Technical support team is very knowledgeable of the ACT product and have solved each problem quickly. Very important for business. I am pleased with my CRM choice for this reason.
JM
John Mickel
08/08/19
While I like what ACT can do
While I like what ACT can do, I remain very disappointed in current version and previous one. I have ongoing problems with ACT freezing/locking up. Each time a Tech has attempted to correct the problem it has returned.
DD
David D
08/06/19
Long Time User
What do you like best? Activity Tracking and notes! Act! keeps track of all my jobs on the schedule and receivables so I don't miss anything. What do you dislike? E-mail interface is lacking. Should be able to work with other e-mail platforms such as Thunderbird. What problems are you solving with the product? What benefits have you realized? We keep track of 30 year's worth of client data. Helps us stay on track.
GU
G2 User in Construction
08/06/19
Glorified Address Book
What do you like best? I enjoy having contact information and templates in once spot. Its helpful for sure, but I've worked with other software that does more. I would recommend Procore over ACT! What do you dislike? It seems to crash a lot, and I don't find it a critical software. Recommendations to others considering the product: It's a good entry level software for construction companies. If you have more advanced needs, i would recommend something else. What ...
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GU
G2 User in Insurance
08/05/19
Best CRM for my business
What do you like best? The ability to customize the fields to fit my business. What do you dislike? The Mobile App needs a lot of work...would love to see it more like the desktop version. I'm not able to use in it's current state Recommendations to others considering the product: Easiest CRM, allows you to customize to fit your business. What problems are you solving with the product? What benefits have you realized? Keeping track of the history with my clients is a ...
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A
Anonymous
08/01/19
Satified with ACT for over 15 years
What do you like best? Error free, responsive CRM. Meet all my needs What do you dislike? Integration to Google can be a bit cumbersome. What problems are you solving with the product? What benefits have you realized? After solving the Google integration we enjoy cross plaform interoperability between thinkpads, Ipads and Iphones
GU
G2 User in Insurance
08/01/19
Satified with ACT for over 15 years
What do you like best? Error free, responsive CRM. Meet all my needs What do you dislike? Integration to Google can be a bit cumbersome. What problems are you solving with the product? What benefits have you realized? After solving the Google integration we enjoy cross plaform interoperability between thinkpads, Ipads and Iphones
A
Anonymous
07/31/19
ACT! is just what I need
What do you like best? I'm old school, so I like the desktop version; however, I travel alot, so it's nice to be able to use this program anywhere I have an internet connection. What do you dislike? Not an ACT! problem, but if I don't have a good internet speed, it takes me a while to access information. Recommendations to others considering the product: The upfront cost was a big budget item for a single business owner, but I can justify how I use it daily like other software. In ...
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A
Anonymous
07/30/19
I use Act for over 15 years and are very happy
What do you like best? I like the simplicity of the system and the basic material that any sales person need to work with clients save his activity and the next follow up What do you dislike? it as too many option that I do not use What problems are you solving with the product? What benefits have you realized? it run all my sales and follow up operation
A
Anonymous
07/30/19
Manageable CRM system
What do you like best? Easy to use. Keeps my activities organized. Easy to find past contacts and review notes. What do you dislike? I have been using ACT for a very long time. The constant updates are not automatic and require an hour long call every time. Mobile app not easy to use. Better on the tablet than on the cell phone. What problems are you solving with the product? What benefits have you realized? Easy to schedule reminders and follow up. Able to keep notes easy to find ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].