Act! Reviews in May 2025: User Ratings, Pros & Cons

Small business. 28 year user of Maximizer and 6 year user of ACT (my current life preserver).

What do you like best? We can all deal with a multitude of issues but not at exactly the same time. ACT keeps everything teed up for action at a time when that action is actually "timely". No forgetting and no regrets. What do you dislike? I mostly dislike my limited personal time to learn all of the features of ACT. It is so much more capable than I am. Recommendations to others considering the product: Every business (and every professional) should have a robust Contact ...

Very efficient, powerful and ease of use

What do you like best? The data layout and reports are well put together What do you dislike? Almost too many "bells and whistles". It can be a little overwhelming for the "simple-minded" Recommendations to others considering the product: Don't install it until you confer with ACT! techs. You definitely want to make sure your ducks are lined up in a row. What problems are you solving with the product? What benefits have you realized? Accessing customer data all from ...

Gets the Job Done, A Little Outdated

What do you like best? The software definitely has a lot of uses when it comes to organizing a client base. Everything from grouping, to attaching documents to your contacts, to setting appointments. It can even be integrated with a few other software platforms such as Mitel. What do you dislike? ACT!'s interface is fairly outdated. It's reminiscent of 90's era databases. Not unusable, and once you get a hang of it you can start zooming around it pretty easily. But the interface ...

Very happy long time user

What do you like best? I've been using ACT since 1996. I like its easy customability, ie. I can add fields easily and I can change my template quickly whenever I need to start recording a new attribute for our database. The new email integration is great. Finally, I can quickly determine who is opening my emails and clicking on any hyperlinks I provide in my eblasts. What do you dislike? I wish that our ACT! could integrate with our Quickbooks Online. I had this integration several ...

Act! serves the purpose for our needs.

What do you like best? Contact management - tracking sales and marketing activities. What do you dislike? My Act! database doesn't always sync with outlook so I find myself having to manually add-in emails which is laborious and cumbersome. Recommendations to others considering the product: One of the simplest CRM databases that I have ever used. What problems are you solving with the product? What benefits have you realized? Ability to track my marketing efforts.

ACT! Provides Everything I need to stay connected to customers and track sales.

What do you like best? ACT! allows me to create templates for frequent activities and then merge my contacts using Word or Outlook. This is a huge time saver precluding me from having to retype or cut and paste. The opportunities allow me to track sales and insight in the sales process. What do you dislike? Not having ACT! Create invoices with unique invoice numbers. What problems are you solving with the product? What benefits have you realized? Keeping track of ...

Great program for a Membership Database

What do you like best? The ease of setting up the database and the ability to query for needed information. What do you dislike? Although our organization does not use a lot of what Act! offers, since we just use it for a membership database, I have not found anything that I dislike. Recommendations to others considering the product: If you are seeing a way to maintain a membership or customer database, Act! is great. Although we do not use other features of Act!, I have ...

Act is nice, the the company is not

What do you like best? Act is a mandatory program for my area of work. The issue I have with act is just a few years ago I bought the program on a cd rom for everyone in my company. Just four years later the cd rom version no longer works and they now require a monthly charge for the program. The cd rom version no longer works and to me thats a scam. But I have to use act so I now pay over priced for a program I already own. What do you dislike? That you no longer support CD rom ...

ACT from a long time user perspective

What do you like best? I like ACT's format and how it looks and reads on the screen. It is easy to get my key information and input notes What do you dislike? I am new to the web-based product and it seems to be slow Recommendations to others considering the product: faster loading and loading of client information What problems are you solving with the product? What benefits have you realized? My biggest benefit is the ability to quickly review my notes when a client ...

The startup was smooth

What do you like best? I've worked with ACT and other CRM's for different employers over the last 20 years and I still like the format ACT offers. It's intuitive and not challenging to understand on a simple level. This is a new subscription with a new company but I did try some of the suggested CRM's and either the cost was high and/or the learning curve was high. I didn't know what to expect by the tech calling me for a walk through but essentially I just let him remote in and setup ...