9.1
Spot Score
Stay organized and focused with Act!
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Starts from $30/User/Month
Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its flexibility, ease of use, and the ability to centralize and organize vast amounts of client data. Features like integration with Outlook, customizable layouts, and ...Read more
Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software.
High degree of customization, allowing users to tailor layouts and features to meet specific business needs.
Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data.
Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history.
Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.
Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.
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Showing 51-60 out of 368
AM
Ashley M
11/15/19
Powerful CRM with a range of features
What do you like best? Act! allows us to manage all of our customer data and is a useful tool for reviewing historic notes relating to our customers. With several departments within our business, all can access predetermined areas with specific read and write privileges. What do you dislike? Act! is quite difficult to manage and perform administrative tasks. With new employees regularly requiring access to the system, learning how to use it can be a slow task and I don't believe we ...
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KS
Karen S
11/14/19
ACT! is great contact management software!
What do you like best? ACT! is user friendly, robust, easily handles data and manipulation and helps keep me in close contact with my client base. Have used it for years, since the training was on cassette tape, and rarely had any problems with the software or updates. What do you dislike? The e-mail interface occasionally goes down but closing and rebooting the computer have corrected it. Just inconvenient but doesn't happen often. With the change of ownership, the customer ...
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P
Perry
11/11/19
Great program
Great program, especially the Pro version. use it in the office, on the phone, all over. Very simple and on site - not cloud based so no one else has your data.
P
Perry
11/11/19
Great program
Great program, especially the Pro version. use it in the office, on the phone, all over. Very simple and on site - not cloud based so no one else has your data.
MM
Mildenberger M
11/11/19
Long time user over 3 companies.
What do you like best? After input of a contact, reports can be configured with numerous choices. What do you dislike? New versions can easily be confused with older versions, and new versions appear too quickly when I don't require new features. Recommendations to others considering the product: Process is tight. Be sure to pay close attention to details when installing. While I was a bit disappointed that I needed to upgrade after years of satisfaction, the upgrade went ...
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BM
Barbara M
11/07/19
Great tool for small business!
What do you like best? Act! is easy to use. Intuitive and fun even. Great calendar features and I can keep records of ALL my work with clients in ONE PLACE. What do you dislike? I can't find documents when I save them and they don't automatically attach to the client record when I print them . And the WORST THING: I can't print out my task lists. For some reason (and I have had customer support work on this) it won't print. I have to export it to Excel, edit it and print it there. ...
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AI
Administrator in Wholesale
11/07/19
ACT is the perfect CRM for small businesses like mine
What do you like best? We are a small business using ACT. We like the ease of use and the way it works with our email system to record email interactions with our customers. Customization is easy to do and lets you tailor ACT to your specific business requirements. I definitely recommend ACT to any business looking to get ahead. What do you dislike? Setting everything up by yourself would be difficult. I would highly recommend hiring an ACT certified consultant to keep you ahead of ...
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UI
User in Design
11/04/19
Powerful database software
What do you like best? Very happy with the organization and user friendliness of the software. Ability to create custom queries for advanced searches is also very helpful. What do you dislike? Not thrilled with the lack of ease in creating custom searches What problems are you solving with the product? What benefits have you realized? Tracking and maintain client database. Ability to easily see all the work we've done with specific clients (visits, emails, etc)
CC
Chris C
10/29/19
Changed my life
What do you like best? Ability to find contacts, and scheduling. Combining with Outlook What do you dislike? Speed is a problem. Miss DOS, it was lightening fast. Recommendations to others considering the product: If contacts and scheduling our your needs ACT! is your solution. What problems are you solving with the product? What benefits have you realized? Best way to track my schedule
AI
Administrator in Real Estate
10/25/19
User Friendly Program
What do you like best? User-friendly program, manageable database What do you dislike? Many glitches, customer service is not the best. Recommendations to others considering the product: If you looking for a degree of customization of fields. This allows relevance for the type of data someone would need need to collect, store and utilize What problems are you solving with the product? What benefits have you realized? It is easy to customize features/columns to my ...
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