9.1
Spot Score
Stay organized and focused with Act!
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Starts from $30/User/Month
Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its flexibility, ease of use, and the ability to centralize and organize vast amounts of client data. Features like integration with Outlook, customizable layouts, and ...Read more
Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software.
High degree of customization, allowing users to tailor layouts and features to meet specific business needs.
Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data.
Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history.
Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.
Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.
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GF
Greg F.
07/15/15
Act! is the Easiest Contact Management/Small Business CRM Available
What do you like best? Everything I need to do, there are two or three ways of doing it. Instead of having to search through menus or toolbars to find what I'm looking for, I can quickly use a keyboard shortcut or right-click menu to get me there. SO much more convenient than SalesForce or SugarCRM where everything is move your mouse back to the menu, hover over something, click something that pops up, hover over something else, etc. I can get stuff done FAST in Act! We have also added ...
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JM
Jason M.
07/15/15
The only way to keep my day in order!
What do you like best? I use Act! on a daily basis. We use this in our office to coordinate our schedule. Track our sales funnel and cycle. We can keep all of the interactions with our prospects and customers in one place so that anybody can access them at any time. This makes working with our team much more streamlined and definitely helps with making sure nothing gets missed. What do you dislike? Needs some better compatibility with for the web client. (Chrome, FireFox and needs to ...
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MH
Mark H.
07/15/15
Still a great product after 28 years!
What do you like best? I love that the program is so easy to use. I can train a new staff member on how to use it very quickly. We've used Act! to run every part of our business since 2004. What do you dislike? I would like to see a native MAC OSX version. But, my employees can still use Act! on a MAC OSX machine via Act! for Web or via Parallels. Recommendations to others considering the product Make sure everyone is using it the same way. Create a set of common practices and ...
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03/10/15
20 years successfully using ACT!
What do you like best? ACT!'s web-based database version is extremely efficient for inside and outside sales personnel to maintain and keep aware of the status of contact records. Its integration with Outlook makes it really easy to communicate with customers. The Opportunities module is a valuable tool for sales and applications engineers to track active projects. The Reports and Google maps features are very handy for inside and outside sales. The Dashboard of ACT!'s newest ...
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03/03/15
Great product for the organizer in you!
What do you like best? I like the fact that all records and appointments are available under each corresponding contact as well as each company. There are many different features that work cohesively in this environment that are just what we need. What do you dislike? The only thing I don't like is that with this version I am unable to delete duplicate records without being the "main person". When I make a mistake in adding something incorrectly, I'd like the option to rectify that. ...
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VM
Val M.
03/02/15
Easy to use CRM software with many useful features
What do you like best? Intuitive user interface Easily customizable Synchronized with MS Outlook Quick data import and export What do you dislike? Limited possibilities for report customization Poor dashboard formatting No clear and convenient way of reviewing and updating contact history What business problems are you solving with the product? What benefits have you realized? Maintain customer database Keep connected with customers and prospects Manage ...
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PA
Pieter A. R.
02/28/15
Still number one
What do you like best? I have used ACT since version 3.0 and every update brings better and more functionality in the product. It is the tool to do business in the 21st century. Much more user friendly than other products on the market and it integrates with all the other great tools available. Especially the integration with social networks is great, so you follow your contacts and explore new opportunities. What do you dislike? There is really nothing I dislike about this product, ...
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02/26/15
ACT!: A sufficient database with room for imporvement.
What do you like best? I most like the ability to create fields which are easily searched. What do you dislike? I most dislike that it easily crashes which causes me to loose my look-up unless I have saved it as a group or query. Recommendations to others considering the product I recommend that others join ACT! groups and use the various training videos available. I also recommend that other users be aware of which version of Internet Explorer is supported by the current version ...
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HM
Heather Marie G.
02/25/15
ACT! for Life
What do you like best? It was easy to import large lists of contacts into a database. I loved that you can customize your view when searching through the database. What do you dislike? Swiftpage e-marketing function performed inconsistently at my former place of business. Sometimes I would wait hours for a test e-mail to go through to myself. Recommendations to others considering the product My former employer had purchased the ACT! product prior to my employment, and they did not ...
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10/14/14
Use it daily
What do you like best? Ease of entering notes and navigating through the interface What do you dislike? Integration with Outlook isn't easy. Doesn't have the ability to toggle between two contacts. What business problems are you solving with the product? What benefits have you realized? Keeping contacts organized with reliable notes. Easy to create a history of interactions
