Act! Reviews in May 2025: User Ratings, Pros & Cons

Solid Database Management

What do you like best? Easy to search/sort contacts by many different key words (company, first name, state Instantly allows me to see how much interaction I've had with any particular contact. Customizable dashboard gives me the info I want up front What do you dislike? The interface could use an update, it looks a bit old and isn't as intuitive as newer platforms. Recommendations to others considering the product There's very little Act! cannot do with regard to organizing and ...

If it's all you can afford...

What do you like best? As a software engineer who's worked in the field of IT for over 12 years I can say that this software is, without a doubt, the least user-friendly application I've ever encountered. It took myself and another highly trained, Microsoft / Cisco certified IT professional 14+ hours to upgrade to next version of ACT for Desktop (on 10 user PCs and update it with it's latest service pack. The upgrade process for ACT requires you to remove the previous version. Fine. ...

Somewhat flexible but quite frustrating

What do you like best? The software is relatively easy to navigate, but falls flat in modification. the user interface is mostly simple to navigate. Top navigation works fine for switching between contacts and companies - those of which propagate each other pretty consistently. The organization of information is clearly stated on the left toolbar. Adjusting search queries as well, has enough options for cross value comparisons. Opportunity function and dashboard reporting ...

One of the oldest still one of the best

What do you like best? Still user-friendly despite the age of 20+ very useful. Build-in e-mailmarketing What do you dislike? change of owners in the years. The less attention of Sage at the end. What business problems are you solving with the product? What benefits have you realized? Latest version by Swiftpage is too complicated, too many version and difficult to solve problems if there are.

Major bugs and poor customer support

What do you like best? I have been a dedicated user since 1999. It is better than outlook for tracking events and customers. I do not use any of the social media features btw. What do you dislike? ACT Pro simply does not work with Windows 10. Activities do not roll. Outlook email does not integrate at all. Customer support offered a knowledge base article on the first problem with two fixes. One was for beginners and did not work. The other referenced menus and options that do not ...

Approach with caution - think seriously about committing to ACT since Swiftpage purchased it.

What do you like best? I have years of invested use and customization. So, I like that I am familiar with how to customize it to fit my business. What do you dislike? The support is difficult to get, long waits, and not always correct. Recommendations to others considering the product Don't do it unless you hear that their Support went from a one to a 10. The person in charge of their Support is either incompetent or does not care. They seem to care more about 1 Getting monthly ...

Frustrating!!

What do you like best? I like the price and that about it at this point in time. What do you dislike? The customer support is the worst. I called to cancel today after less than a week buying a subscription. Recommendations to others considering the product There support sucks so unless you are a tech savy person, try another program. What business problems are you solving with the product? What benefits have you realized? I have not been able to solve anything yet. I cant get ...

Unfortunate

What do you like best? It used to be a perfect program. Alas, no more. What do you dislike? I've used ACT religiously for the last 10 years. It used to be a wonderful product. I recently switched to the cloud based version. My first question to the sales person at Swiftpage was, "How fast is it?" She assured me it was much faster than the trial software they let you try. After I paid for a year's subscription and downloaded the software it turned out it was much worse. Unbelievably, ...

Life is so much easier!!!

What do you like best? I like the versatility of the program and that I can have access to my customers and review the notes all in the same folder What do you dislike? I wish the program was a little faster, but I think it's my computer and not the program itself Recommendations to others considering the product Definetly consider it, it's the best program What business problems are you solving with the product? What benefits have you realized? I've solved appointments that ...

Great Program

What do you like best? The versatility and ease of use. This program has helped me manage my contacts and appointments and allowed me to follow throught with necessary obligations I've promised my customers. What do you dislike? I love it! I tried out the program just as a trial and I use it all the time. Recommendations to others considering the product Highly recommend What business problems are you solving with the product? What benefits have you realized? I'm able to keep ...