Act! Reviews in May 2025: User Ratings, Pros & Cons

Great for small business!

What do you like best? The service works really well from the moment you get it. No real need to fidget with templates or customizations. While you still have the ability to make those changes as you wish. Very easy to use since it utilizes the Excel format. Very good for inputting basic information. What do you dislike? The price point is a little less than desired. Unfortunately the cloud version is much more expensive than the regular version which lives on the servers. Not too many ...

GRID for Social Media

What do you like best? It is so easy to integrate emarketing with backend databases. Import and export solutions are very close to what we need in business to work between 2 different tools. What do you dislike? Calendar integration with outlook is not always smooth. Sometimes the screens stuck while loading. Upgrade to newer version is also little painful. Upgrade is not always smooth and it requires technical support. Same goes with windows OS upgrades like moving from Win7 to ...

The buggiest program I have ever used

What do you like best? It's ability to create merged customer information into email templates. Of course this is only possible if you open both Outlook and ACT! as an Administrator. What do you dislike? When connecting to a database on an internal network with a desktop it forces you to install a local SQL instance that you don't need. The add-in makes Outlook run slow and stops working about twice a month. I have another customer that can't send GTM invites through the meeting ...

Very Reliable and Stable CRM Platform That Offers Great Functionality

What do you like best? Opportunity management throughout the sales process and customizability of fields and views. Database management is also good and the ACT! platform has improved dramatically over the 20+ years I have used it (through multiple companies who owned ACT!. What do you dislike? Speed of switching between customers and tasks is slow compared to SalesForce. The Mobile app. does not always update correctly and loses data you have entered. The tasks and functionality are ...

The Emarketing isn't ready for prime time. Be prepared to call the support line many times.

What do you like best? I'm a small business owner and have been using ACT for at least 20 years. I know it very well but don't require much so it works well for me. I also like how the emarketing integrates easily with the data base. What do you dislike? Have just started to use it for emarketing and it has been a struggle. It is very poor and needs lots of work. It does integrate nicely with ACT however, but getting a template designed is difficult. There is absolute no help on the ...

I'm an assistant and I've been using this for 5 years. I use it all day every day.

What do you like best? I like the mail merge - it's extremely easy to use unlike Microsoft Word. What do you dislike? adding relatives is not very easy. also i'd like to put both husband and wife's birthday in there. What business problems are you solving with the product? What benefits have you realized? We are solving the mail merge problem by using ACT instead of word. We will be utilizing the opportunities feature more as well.

ACT gets us by, we have a lot to learn

What do you like best? We like that it works with our email marketing service. We also like the groups and importing/exporting solution. What do you dislike? There is a lot to these databases as they are very customizable. I wish we had a free training session with our purchase so we could learn how to use it. There are not many resources (YouTube, ectt. online. Also, we have used ACT for several years and it is not always ready when OS update or make changes. We often have problems ...

Poor crm

What do you like best? Calendar and multiple user access; client cards What do you dislike? no easily accessible email marketing solutions; scheduling activities is cumbersome What business problems are you solving with the product? What benefits have you realized? crm

Act! Sucks!!!!

What do you like best? I have been with Act! for nearly 15 years and I have finally had it!!!! Who doesn't have an interface for Apple these days? Who doesn't have an App to access their site? I have tried to integrate to Google since their upgrade three weeks ago, on three different computers and still no success. The wait times on hold are ludicrous this whole company is a joke! I am in silicon valley and know how technology works, no one cares about being up to-date or current at Act! ...

ACT Works But I Am Not A Fan

What do you like best? ACT gives you a lot of the features of a good CRM, such as contact lists, company listings/linkings, integration with Outlook, email word processor, email templates, To Do Lists, Calendars, book appointments on behalf of other users, see other user's calendars, create groups, task lists, reports, dashboards, contact history, and allows integrations and pulling of data from many other software packages available on the market. For example, we use QuoteWerks for our ...