Act! Reviews in May 2025: User Ratings, Pros & Cons

Act! Makes our business flourish

What do you like best? The ability to customize and really make this a system specifically for our use. We have used other CRM's in the past...and come straight back to act! as it is the only product we have found that can accommodate our needs. What do you dislike? When building additional contacts within a company, it often times comes up with "you are creating a duplicate record". This causes confusion but with training can be worked around. We would love the ability to access ...

ACT! CRM

What do you like best? We have the ability to store and pull the data we need and were able to customize some of the fields. What do you dislike? Functionality: we had a glitch in the system that caused us to need to import all of our contacts into a later version of the CRM manually. Also, we've had trouble when we've pulled groups in order to segment our email campaigns via SwiftPage because people who should not qualify to be in the group are pulled in anyway and there is no way to ...

Tracking customers and prospects.

What do you like best? Easy to look up customers and contacts for quick reference. What do you dislike? Reporting is too complex and could be easier to gather information. Recommendations to others considering the product Easy to use system at a cost effective price. What business problems are you solving with the product? What benefits have you realized? Tracking interactions with customer and contacts and sharing information among coworkers.

Contacts Application

What do you like best? The ability to house documents within the database specific to contacts. What do you dislike? The inability to update the database from a mobile device. What business problems are you solving with the product? What benefits have you realized? Documenting contacts and custom information specific to the contact. Having the ability to store documents scanned in (like background check reports specific to the contact.

Act!

What do you like best? The Group options, mail merge and how easy it is to add fields to a contact. What do you dislike? That my Outlook and Act don't seem to communicate very well. Recommendations to others considering the product This is a great database, user friendly. What business problems are you solving with the product? What benefits have you realized? Communication with other co-workers is really easy thanks to the note field.

Over 20 years experience with ACT

What do you like best? Available on desktop and cloud. Easy to customize. Maintain a history on activities or fields you choose. Works well with Office (word/outlook. Easy to use on a basic level (intuitive, very complete on a complex level. Very Fast. Will handle large database with lots of users. Extensive lookup's for every field are easy. Activity series are easy to create. Creating and maintaining groups of records is easy. Import and export using excel is easy. Can link and attach ...

Been using Act for many years, love it.

What do you like best? I like the layout and how easy it is to use. Makes my job much easier. What do you dislike? The system can run a little slow sometimes and you have to rebuild the data base with maintenance tools that helps sometimes but not all times. Recommendations to others considering the product The company has changed hands more than once and falls short of support, however it is a good program. What business problems are you solving with the product? What benefits ...

ACT is Different...In Many Good Ways

What do you like best? The best part of ACT as a CRM is that it is very customizable. Many platforms today are customizable, but will not let you lay out the user's screens the way ACT will. What do you dislike? Their cloud version. I have only test driven the cloud version and talked to consultants, so my knowledge is limited, but ACT in the cloud has limited functionality compared to running the software locally. And the cloud version seems buggy. Recommendations to others ...

You Get What you Pay For...

What do you like best? There is absolutely nothing that I would say I like "best" about this product. It is truly a terrible CRM system. With that being said it's not awful if you know the company* and/or name (and it's complete correct spelling of a person that you'd like to look up their phone number or email address. If I had to pick the best thing though it would be the price because it's very cheap compared to other CRM products. You are absolutely getting what you're paying for in ...

I have used ACT for the past 20 years for CRM

What do you like best? Helps me easily manage my customers and prospects. I also use it to integrate with QuoteWerks. which I use for creating all of my quote. This is very handy. Does everything I need it to do. What do you dislike? There is nothing that I don't really dislike about it, however I would like to see a more user friendly mobile app. What business problems are you solving with the product? What benefits have you realized? Tracking prospects for sales team, and ...