Act! Reviews in May 2025: User Ratings, Pros & Cons

Excellent Program

What do you like best? I can keep track of my clients and their important documents What do you dislike? I cannot connect to quickbooks for invoicing What business problems are you solving with the product? What benefits have you realized? ridding of paper files

Act!

What do you like best? While not the most advanced CRM on the market, I really appreciated the flexibility provided for building custom queries - it was fairly intuitive and easy to manipulate to drill down to the information desired. What do you dislike? Fairly outdated, bulky, old school system Recommendations to others considering the product Act is a great, basic nuts and bolts platform. We switched from Act to a more dynamic, "intuitive" CRM and the disappointing result was ...

Using ACT! is helpful

What do you like best? I like the ability to organize all of our customers by different data fields. Being able to create groups and separate different kinds of customers is very important where I work. For example, I am currently putting thousands of different business cards into ACT! so that my company can send out different email blasts to different groups of people. It really helps keep me and my coworkers organized! What do you dislike? Referring back to the business cards, I wish ...

A Nightmare on Wheels

What do you like best? I like nothing. It used to be good around 2000. It was the best of its kind in fact. What do you dislike? They "update" the system once a month. When they do that it throws everything out of Whack. It takes 2-3 hours to fix with Indian tech support out of Chennai every month. Sometimes it takes 2-3 hours just to get someone on the phone. It's not cheap either. $420 per year. I give this company an F. What business problems are you solving with the product? What ...

Good, but slow and old system CRM.

What do you like best? I'm able to track all emails and contacts history. What do you dislike? Very slow system. Mobile app is not very good. What business problems are you solving with the product? What benefits have you realized? It's great for mail merges and sending groups of mails out.

ACT! Review

What do you like best? The ability to keep track of customers, make notes on accounts that are available to authorized users, keep track of contacts, networking associates, prospects and customers. What do you dislike? Not an excellent product for project management and is therefore a tough product to utilize for companies that are involved not only in the sales aspect but also the installations or project aspect. You would need another software. Recommendations to others ...

Good Tool for Staying Organized

What do you like best? Act! is a great database for keeping track of prospects. Each time I speak with a prospect, I enter all of their information along with a quick note to recap our conversation. This comes in handy when they call a year down the road and I can easily refresh my memory. What do you dislike? The software that we have is rather outdated. There is also no lead generation. All of the information that is in the database comes from our company inputting it. What business ...

ACT CRM Software is Great

What do you like best? Act is comprehensive CRM software that allows you to integrate email and marketing along with contact information and prospecting notes. What do you dislike? I use an older version of ACT! (2013 so the tech support is minimal. It was purchased by Sage a few years ago so they only support the newer, web-based versions now. Recommendations to others considering the product You have several options when considering which version of ACT! to purchase. The current, ...

Act! Premium Review

What do you like best? I like the way the interface is set up. It is easy to organize all your respective data for each entry, and the product loads up fast! What do you dislike? By default, the program would start up when my computer started up, and I hate having programs autostart. But one quick setting change, and that was no longer an issue. What business problems are you solving with the product? What benefits have you realized? Organizing contacts and pertinent information ...

Review on ACT version 18

What do you like best? simple to use, layout customizable, quick repose time, pricing good What do you dislike? fields not user customizable, would be nice to be able to add fields. for example, in closing a scheduled call, email reply would be a helpful reason Recommendations to others considering the product Suitable for a small business with few users but may be restrictive in a larger company. Not tailored for any one type of business so user has to be creative in adapting it.. ...