Act! Reviews in May 2025: User Ratings, Pros & Cons

A Great Tool To Better Serve People

What do you like best? What I like best about ACT is the simplicity in appearance and functionality as well as the support available. Because the screen is not "busy," you can more easily get on with business without the distractions. It has the functionality I need to manage more than one business. The support team is very relateable and helpful and fully addressed my inquiries. I like that I will be able to serve people more effectively my being more organized. I like the fact that ACT! ...

Get into the ACT!

What do you like best? I can easily access my clients' and potential clients' information, including notes from every phone call for the entirety of each relationship. By using category designations I can create groups and easily manage tasks related to my business. What do you dislike? I miss the "task bar" which I accidentally deleted but created something similar in a word processing program instead. Recommendations to others considering the product It's a great way to manage ...

MAKES MY JOB SO MUCH EASIER

What do you like best? I have a history of all my interaction with my contacts. I use it to keep track of my appointments. I use it to dial all my calls. What do you dislike? Not being able to transfer multiple history records at one time. Recommendations to others considering the product Helps you be more organized. Makes you job much easier. What business problems are you solving with the product? What benefits have you realized? Keeping records of all communications with contacts

Easy to Use

What do you like best? We use the calendar daily. The email integration is great for large groups of people. What do you dislike? The new mobile app doesn't integrate well. I'd prefer more customizable options/view preferences. Recommendations to others considering the product Being able to view my calendar and share it with coworkers makes the day run that much more smooth. What business problems are you solving with the product? What benefits have you realized? Quick lookup ...

Act helps organize.

What do you like best? The ability to send out emarketing emails to a group and tailor the message to each specific group. What do you dislike? The style of reports. Would like more eye appealing options. Recommendations to others considering the product Easiest system to use. What business problems are you solving with the product? What benefits have you realized? Organizing contacts and keeping track of activities.

ACT Contact Manager Review

What do you like best? ACT makes your day to day calling/emailing a breeze with it's calendar setup that allows you to schedule calls, meetings, etc. ACT is like the virtual assistant that everyone needs to keep all of their contacts straight. What do you dislike? ACT is a huge program and can be tough to learn Recommendations to others considering the product Use it if you have too many contacts and can't keep them all straight What business problems are you solving with the ...

For the price, best around

What do you like best? It is easy to customize and work with. It is totally portable regardless of which device I am using PC, Laptop or mobile device. It is easy for me to attach word documents and send them with the emails from my contacts email address. What do you dislike? I can be quirky. I get errors from time to time that seems to hang it up. I can reset the menu to have only what I want to see but it will always revert back to factory settings. It drops my connection to Outlook ...

Concise marketing tool for sales

What do you like best? The best feature of ACT is how the sales leads are organized and the information you can access. What do you dislike? One more than one occasion this program has faltered and I've needed an ACT technician to repair the program. I also wish there was a way to delete the scheduled phone calls in one task instead of deleting each one separately. Recommendations to others considering the product Use the product for several weeks to see if it meets your ...

Minor Changes can provide 10/10 experience

What do you like best? tech support team (Some of the tech support members are very knowledgeable I like the short wait time to get connected to a live person, unlike previous years. Also fast and easily automated ivr menue. What do you dislike? I dislike the tech support members that are not very knowledgeable which can take hours to resolve software issues due to act system glitches Recommendations to others considering the product making sure some of the support team are well ...

Kind of clunky, Marketing features not customizable

What do you like best? I like that this is web-based. It allows my team to use the product without the burden of a long testing and review by our IT department. What do you dislike? It's not intuitive. I'm constantly finding that I'm in the equivalent of a screen-within-a-screen while I'm working. I'd like to be able to find a customer and then go back to the entire customer list without having to use the drop-down menu. I like to think of myself as tech savvy so maybe I missed that ...