Act! Reviews in June 2026: User Ratings, Pros & Cons

ACT Contact Manager Review

What do you like best? ACT makes your day to day calling/emailing a breeze with it's calendar setup that allows you to schedule calls, meetings, etc. ACT is like the virtual assistant that everyone needs to keep all of their contacts straight. What do you dislike? ACT is a huge program and can be tough to learn Recommendations to others considering the product Use it if you have too many contacts and can't keep them all straight What business problems are you solving with the ...

Concise marketing tool for sales

What do you like best? The best feature of ACT is how the sales leads are organized and the information you can access. What do you dislike? One more than one occasion this program has faltered and I've needed an ACT technician to repair the program. I also wish there was a way to delete the scheduled phone calls in one task instead of deleting each one separately. Recommendations to others considering the product Use the product for several weeks to see if it meets your ...

An ACT! user forever - literally (since before it was released in the '80's)

What do you like best? It is fast and flexible and built on solid SQL standards. What do you dislike? Due to Microsoft not always playing well with others, sometimes the Outlook integration is not as smooth as I'd like. Recommendations to others considering the product Get ACT! it is the best CRM period. What business problems are you solving with the product? What benefits have you realized? Keeps track of our 100,000+ prospects extremely well.

I have used ACT! in my business for 25 years and find it efficient for all my business needs

What do you like best? The easy format, low cost and versatility of use, especially with the new cloud and email services What do you dislike? Sometimes computer updates change usability. Takes me a while to understand the instructions for functionality What business problems are you solving with the product? What benefits have you realized? It is so easy to store and access client information. Simple to email directly from the contact. Looking forward to using the email marketing ...

Act helps organize.

What do you like best? The ability to send out emarketing emails to a group and tailor the message to each specific group. What do you dislike? The style of reports. Would like more eye appealing options. Recommendations to others considering the product Easiest system to use. What business problems are you solving with the product? What benefits have you realized? Organizing contacts and keeping track of activities.

Act

What do you like best? Love the system, its a great way to track my client base What do you dislike? Incorporating mailers with a large lists and creating many different reports can take time to manage Recommendations to others considering the product it works for basic CRM needs What business problems are you solving with the product? What benefits have you realized? Keeps me focused on my cients

Easy to Use

What do you like best? We use the calendar daily. The email integration is great for large groups of people. What do you dislike? The new mobile app doesn't integrate well. I'd prefer more customizable options/view preferences. Recommendations to others considering the product Being able to view my calendar and share it with coworkers makes the day run that much more smooth. What business problems are you solving with the product? What benefits have you realized? Quick lookup ...

Minor Changes can provide 10/10 experience

What do you like best? tech support team (Some of the tech support members are very knowledgeable I like the short wait time to get connected to a live person, unlike previous years. Also fast and easily automated ivr menue. What do you dislike? I dislike the tech support members that are not very knowledgeable which can take hours to resolve software issues due to act system glitches Recommendations to others considering the product making sure some of the support team are well ...

MAKES MY JOB SO MUCH EASIER

What do you like best? I have a history of all my interaction with my contacts. I use it to keep track of my appointments. I use it to dial all my calls. What do you dislike? Not being able to transfer multiple history records at one time. Recommendations to others considering the product Helps you be more organized. Makes you job much easier. What business problems are you solving with the product? What benefits have you realized? Keeping records of all communications with contacts

Kind of clunky, Marketing features not customizable

What do you like best? I like that this is web-based. It allows my team to use the product without the burden of a long testing and review by our IT department. What do you dislike? It's not intuitive. I'm constantly finding that I'm in the equivalent of a screen-within-a-screen while I'm working. I'd like to be able to find a customer and then go back to the entire customer list without having to use the drop-down menu. I like to think of myself as tech savvy so maybe I missed that ...