Act! Reviews in June 2026: User Ratings, Pros & Cons

We like the program but have many issues trying to get it to sync with Outlook.

What do you like best? Ease of use in regards to CRM is a plus. Having it cloud based is also a plus. What do you dislike? After almost a year to trying, we still haven't been able to get the program to Sync with Outlook. Because of that, we have resorted to using the program strictly as a client database. Not what we had anticipated when we decided to use ACT Premium. Recommendations to others considering the product If you looking for this to Sync with Outlook, beware! It has been ...

Indispensable Sales Tool

What do you like best? ACT Contact Manager is and has been my "go-to" tool for the past 20 years. I cannot imagine being able to manage the sales cycle without it. My favorite feature is my daily activity list. What do you dislike? I wish the fields were a bit more user-friendly, however, that is not too big an issue because their customer support is good and any issues I have are quickly resolved with a remote session with tech support. Recommendations to others considering the ...

Mapping & Planning my Monthly Sales Experiences

What do you like best? Act makes me more efficient. I now have the ability to control my Prospect / Customer contacts on one easy platform. Maintaining records assists me to be more professional with those I seek business from. What do you dislike? This is my 17th year using Act. I have found a few times software conflicts with Microsoft Office. Corrections were enacted in a reasonable period of time. Recommendations to others considering the product With minimal learning curve, ...

ACT database - TOPS

What do you like best? I have been an ACT user since ACT version 1.0; I would highly recommend to anyone wanting to better manage their day-to-day activity What do you dislike? Some pain during the transition to SwiftPage. Recommendations to others considering the product ACT is a tool; make it a habit to use it all the time! What business problems are you solving with the product? What benefits have you realized? ACT is on all day and I am serving my clients and connecting with ...

I depend on ACT to keep all contacts and appointments

What do you like best? Easy to use easy to use easy to use easy What do you dislike? not available on MAC please offer MAC version Recommendations to others considering the product offer version for MAC What business problems are you solving with the product? What benefits have you realized? Keeps all information in one place

Devoted user for 24 years

What do you like best? Act! provides the ability to keep a detail history of all my contacts (3,089 at the moment along with a tickler as to when to follow up with them. Also gives the user the opportunity to track non-business facts that is a plus when speaking with your network. What do you dislike? Not much. I'm probably not in love with the inability to record history directly in the "Last Results" dialogue box. The words "Field Changed" is the only thing that shows up in the "Last ...

ACT! makes life easier!

What do you like best? I can capture contacts easier and it makes sending e-blasts so easy. It saves so much time with a few clicks. What do you dislike? I have not found anything I don't like so far. Recommendations to others considering the product Do it! This program is the best I have ever used and it has great support. What business problems are you solving with the product? What benefits have you realized? I am able to capture contacts and get information out to them on a ...

A Great Tool To Better Serve People

What do you like best? What I like best about ACT is the simplicity in appearance and functionality as well as the support available. Because the screen is not "busy," you can more easily get on with business without the distractions. It has the functionality I need to manage more than one business. The support team is very relateable and helpful and fully addressed my inquiries. I like that I will be able to serve people more effectively my being more organized. I like the fact that ACT! ...

Get into the ACT!

What do you like best? I can easily access my clients' and potential clients' information, including notes from every phone call for the entirety of each relationship. By using category designations I can create groups and easily manage tasks related to my business. What do you dislike? I miss the "task bar" which I accidentally deleted but created something similar in a word processing program instead. Recommendations to others considering the product It's a great way to manage ...

For the price, best around

What do you like best? It is easy to customize and work with. It is totally portable regardless of which device I am using PC, Laptop or mobile device. It is easy for me to attach word documents and send them with the emails from my contacts email address. What do you dislike? I can be quirky. I get errors from time to time that seems to hang it up. I can reset the menu to have only what I want to see but it will always revert back to factory settings. It drops my connection to Outlook ...