Act! Reviews in June 2026: User Ratings, Pros & Cons

Learning and using ACT

What do you like best? I have used ACT for years, so I can use most of the new additions. I would say that it is fairly easy to use and there are activities to learn to use the system. Input of new prospects & customers is fairly easy. Updating the system and keep it up to day is also easy. I like that ACT is supposed to do everything that I want it to do. What do you dislike? Learning to customize the system and getting others in my organization to use ACT can be difficult. I don't ...

Best, customizable option available

What do you like best? Customize all fields to make it work for you. What do you dislike? This still has some ugly and old looking UI. What business problems are you solving with the product? What benefits have you realized? Contact management.

Best Database

What do you like best? The versatility of designing database to fit your business What do you dislike? I do not have any complaints about Act. Have been using for about 25 years Recommendations to others considering the product Ease of use. Ability to personalize databases What business problems are you solving with the product? What benefits have you realized? Real estate business marketing

The core structure of my business

What do you like best? Import and Export to excel so that I can interface with other crms What do you dislike? Synchronization difficulty without a static IP Recommendations to others considering the product They continue to be a reliable resource through many ownership changes What business problems are you solving with the product? What benefits have you realized? Tracking customer activity and then using as a basis for emails

Great for all of your Customer Retention and follow up!

What do you like best? Having Act! in our arsenal has really helped improve sales and keep all of our customers happy. The fact that you set calls and can upload all the documents right into ACT! helps keep every thing organised. Easy to implement and does not require a rocket scientist to use. The google integration along with Outlook helps us every day with reminders that pop up and make noise. This stops everything your doing in ACT! and makes you read what the reminder is. This gives ...

My contacts

What do you like best? Whatever information I have, I can attach to the contact. It has a perpetual history as long as the contact is in the database. I can also set up Groups. I use it not only for buyers and sellers but personal groups with the ability to produce mailing labels, etc. I have been a user of ACT! since about 1990. It has many more features than I use at the present time. What do you dislike? There is nothing that I dislike about the program. I can write letters and ...

I have been using Act! for decades and it is excellent for my purposes

What do you like best? Ease of use, flexibility and suitability. Act! is versatile and does everything that I need. What do you dislike? This is not an Act! issue, but every time there is a Windows update, I have to restart the SQL program Recommendations to others considering the product I have no hesitation in recommending Act!. What business problems are you solving with the product? What benefits have you realized? Tracks all our communications with customers, vendors, ...

Best Contact Software

What do you like best? Easy to use, easy to teach. I like coming into work everyday going to task manager, view, file , today and I start marking my sales calls. They order or not and I put in a new call back date. I add notes so when I call back I know info about each customer so he thinks hes getting excellent customer service. What do you dislike? I can't get the call backs for today to come up by time. 9:00 am - 6:00Pm Recommendations to others considering the product I have ...

User since DOS 1.0

What do you like best? Act is Intuitive, fast to learn and very flexible. Designing thing like your signature interfacing to Outlook, Word and other programs is huge. Designing reports and templates mays you look professional. What do you dislike? Having Microsoft bomb the seq. server is very annoying but the support group coms through. Recommendations to others considering the product My highest reconmedation for ease to use and adapt to fit your needs. What business problems are ...

Using ACT! as your CRM solution

What do you like best? What I liked about ACT! was its ease of use as a CRM, low cost and a one-time fee for the program (for when we used it vs a SAAS with ongoing monthly or annual fees to remain a user of the software. What do you dislike? Not so much a dislike as we as a business out grew the limited functionality of the CRM and it capabilities as somewhat cumbersome to use as a cloud version across platforms and for the fact that it did not have native email marketing built in ...