Act! Reviews in May 2025: User Ratings, Pros & Cons

ACT Software review

What do you like best? The feasibility of keeping your contacts all in one place What do you dislike? It lacks in user-friendliness compared to Salesforce or other CRM software Recommendations to others considering the product N/A What business problems are you solving with the product? What benefits have you realized? Slow to load, customer service

Act! started off okay and then...

What do you like best? I liked that there is a software and a remote version to work on, so you can get your work done where ever you are. What do you dislike? Act! crashed on us once and we had to completely start over with importing our information. This took a LONG time and we had issues after the crash as well. It finally got to the point where we just had to switch databases. Recommendations to others considering the product Make sure you back up your files just in case it ...

Customizable CRM, UI not the best

What do you like best? The one-time fee, responsive support team, customizable CRM. Keeps a record of all communication with clients if linked to Outlook. What do you dislike? UI is not the best. Most of the functions are not intuitive. It does not work on OSX. I end up carrying two laptops around all the time, one for Act and my mac for everything else. I would not recommend this CRM to anyone just on the basis of the UI/UX. Recommendations to others considering the product If your ...

Fascinating way to organize

What do you like best? All the different AddOns available are so versatile to be able to work together with the Act! database but ultimately replace nearly every system you had been using previously and have them work together to save time. What do you dislike? Due to the variety of AddOns available, there are different teams of developers which can cause inconsistency in the self-help information available. This sometimes causes a simple query to have to be re-routed to a developer ...

ACT review

What do you like best? I like that ACT is very user-friendly. I use it primarily access our Chamber members and contacts. Additions can also be made to make it your own. What do you dislike? There are some limitations, but personally I do not come across those in my role. What business problems are you solving with the product? What benefits have you realized? I have been able to upload different contacts into Constant Contact using ACT, making my job a lot easier! We can also ...

Useful tool

What do you like best? I like it's functionality. It takes a while to get it set up and to learn it but it's worth it.. What do you dislike? The downsize is that it doesn't have a mass email option Recommendations to others considering the product It takes time to learn but it's worth it. Don't give up on it. Once you learn how to use it, it's value and your efficiency will go up. What business problems are you solving with the product? What benefits have you realized? I love ...

Does a lot more than manage contacts

What do you like best? easy look up. You can search by a variety of ways to find the record you are looking for What do you dislike? screen appearance. The layout seems a little outdated and could use a facelift Recommendations to others considering the product this is a little less user friendly than say Salesforce which appeals to the masses. You can get a lot out of ACT but much of your success will depend upon your consultant - be sure to talk with other clients. What business ...

Using ACT for piano studio

What do you like best? Detailed contact management for the purpose of keeping track of inquiries,, followed by appointments, then student information. Most communication is done by email with regular use of swiftpage email service. What do you dislike? Lack of easy cross platform access. Not easy to get contacts on phone and when traveling, there is no web access to our contact information. Cannot sync off site. Always have to write notes and manually input on office computer. What ...

I.T. Manager

What do you like best? Easy to understand and use GUI interface. It's been around for YEARS and is the original CRM software IMO and is priced well. What do you dislike? There are no Cons to speak of that I can see. Recommendations to others considering the product ACT is a fantastic choice that offers MANY features of competitive software that costs much more. What business problems are you solving with the product? What benefits have you realized? The sales team is able to ...

Over a decade and still going strong

What do you like best? I understand how it works and can build my own layout and content What do you dislike? I still have to type the information! Printing the diary is complicated Recommendations to others considering the product It does what it says in the blurb. Wouldn't be without it. What business problems are you solving with the product? What benefits have you realized? Deals with repetitive matters efficiently