9.1
Spot Score
Stay organized and focused with Act!
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Starts from $30/User/Month
Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its flexibility, ease of use, and the ability to centralize and organize vast amounts of client data. Features like integration with Outlook, customizable layouts, and ...Read more
Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software.
High degree of customization, allowing users to tailor layouts and features to meet specific business needs.
Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data.
Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history.
Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.
Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.
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11/08/17
Free Administrative Hands!
What do you like best? ACT! serves the office as free support. When used with Activity Series and repetitive tasks - it's like having multiple staff members working in harmony. What do you dislike? Some functions are quirky and the report writing is a bit archaic. What business problems are you solving with the product? What benefits have you realized? Tasks are never lost, history on clients is always retrievable and systems are developed and honed.
CB
charles b.
11/08/17
ACT review
What do you like best? lots of space for different types of data. What do you dislike? the time it takes to install and work properly. Recommendations to others considering the product prepare to spend time installing. What business problems are you solving with the product? What benefits have you realized? access to info. time
11/07/17
Excellent Product
What do you like best? The simplicity and ease of use plus the great customer service and back up What do you dislike? Nothing at all the product is well priced and the customer service is excellent Recommendations to others considering the product Use ur to save time and never miss an opportuniy What business problems are you solving with the product? What benefits have you realized? Saves a lot of time. Biggest benefit is time saving and control all in one place
MW
Mary W.
11/07/17
Act! is the hub of my business
What do you like best? Act! enables me to keep all information about customers, prospects, colleagues and vendors in one place and manage them easily. I also really appreciate the reminders - no more having to remember to call someone back! What do you dislike? Aside from some small things, the only thing I don't like is that I haven't taken the time to learn more about what Act! can do and how I can do it. As for the small things, I wish that, when entering a name to search for, the ...
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11/07/17
Powerful & amazing database management
What do you like best? Search criteria, grouping, templates, tech support is terrific. What do you dislike? Very complicated to customize reports; have to pay for a consultant; cost and aggravation. What business problems are you solving with the product? What benefits have you realized? STaying in touch with customers; building email and other mailing lists.
11/07/17
Act has been a great tool to help me to stay on top of things
What do you like best? I have all my contacts in one place and it is great for followups What do you dislike? I wished it integrated better with Outlook What business problems are you solving with the product? What benefits have you realized? keeps me on track with all our customers and vendors
11/07/17
Invaluable database software, room for improvements
What do you like best? The software is easy to use. ACT offers good after sales support. Easy to import data What do you dislike? ACT shuts down when I send out mass E-zines to over 1000 contacts and is slow to load the account management page. The host serve for images is also slow. What business problems are you solving with the product? What benefits have you realized? ACT has been a valuable tool to help us target marketing materials to our verticals.
11/07/17
Failry easy to use
What do you like best? I like the amount of "filter" tabs that ACT! has for different functions (ie notes, follow up, contacts What do you dislike? During startup, there is always an "instructional" screen and there is no function to turn this off. It is an extra step before I actually get into my database. What business problems are you solving with the product? What benefits have you realized? It allows me to keep all information pertinent to current and prospective clients in one ...
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EM
Emily M.
10/30/17
Great tool when it actually Syncs!
What do you like best? I love that it can sync to email in outlook and keep track of all tasks. It's easy to use for reminders and to keep projects on track as well as a record of each client's information and communication. What do you dislike? It's touchy and doesn't always sync. It would be great if it was reliable. Recommendations to others considering the product If it syncs correctly it's great, but it's VERY touchy so be sure it is syncing correctly. They still haven't been ...
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AG
Ashley G.
10/27/17
Worked for the start of our company
What do you like best? We liked how easy it was to integrate when our company started using a CRM system. What do you dislike? It became very dated, very fast It also became difficult to make sure all data was up to date, and to go in and update information. We found that a lot of records became duplicated, and there was no notice of it. Recommendations to others considering the product Be sure that it has all of the capabilities you are looking for within a CRM system ... as your ...
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