9.1
Spot Score
Act! Reviews in June 2026: User Ratings, Pros & Cons
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Act! Reviews & Ratings
Spotsaas Editor’s POV
Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its flexibility, ease of use, and the ability to centralize and organize vast amounts of client data. Features like integration with Outlook, customizable layouts, and ...Read more
Act! pros and cons
Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software.
High degree of customization, allowing users to tailor layouts and features to meet specific business needs.
Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data.
Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history.
Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.
Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.
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Showing 211-220 out of 368
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Anonymous
12/12/17
Act review
What do you like best? Flexibility in creating custom fields. What do you dislike? Software does not keep up easily with Outlook Recommendations to others considering the product Partner closer with Microsoft so updates are easier to implement. Updates and syncing with Outlook are terrible. Makes the software appear to be antiquated. What business problems are you solving with the product? What benefits have you realized? Basic email communications. Understand who to call on.
RG
Rachel G.
12/06/17
Using ACT is very pleasent!
What do you like best? I use ACT primary to keep track of the different companies that the business I work for does business with. It enables the billing to go smoothly, and for all the different people using the program to call different businesses to leave little notes, so the next person is aware of any changes that may have occurred within that particular business. What do you dislike? I feel that it has a slight archaic feel to it, there isn't a modern sleek feel. It doesnt work ...
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Anonymous
11/30/17
ACT CRM Package review
What do you like best? Easy to use, easy to personalise, great for keeping track of customers and sending targeted marketing What do you dislike? E-zine online can sometimes be slow, we are updating to the latest version hopefully this is solve the issue What business problems are you solving with the product? What benefits have you realized? Keeping track of customers we have previously quoted
KD
Kearston D.
11/17/17
A great way to organize all of your contacts
What do you like best? We have a large client base and it is a great way to keep track of our vendors, customers, and anyone we come into contact. It is one of the most helpful pieces of software we use in our office. It is very easy to update and add notes to each person in the database. I love the way you can sort contacts by groups so that if you aren't sure who you're looking for you can at least sort by industry. What do you dislike? I haven't yet found anything I dislike about ...
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DE
Daniel E.
11/10/17
Gets the job done
What do you like best? It does what I want it to do when I want it to do it, it’s simple What do you dislike? It has unsynced from outlook multiple times Recommendations to others considering the product I have used sales force and I prefer ACT What business problems are you solving with the product? What benefits have you realized? I work in sales so it keeps my pipeline in order
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Anonymous
11/09/17
Act! Database for Contacts
What do you like best? I like how it is very detailed and easy to categorize. What do you dislike? I don't like how it automatically says it can't find something due to the keywords searched. What business problems are you solving with the product? What benefits have you realized? All of our contacts and donors are much more organized! Quicker searches. Quicker results.
DB
Denise B.
11/09/17
US Tech Force - ACT Review
What do you like best? the product is user friendly, cloud provides access anywhere, great customer service What do you dislike? Free E-marketing with unlimited emails, more training What business problems are you solving with the product? What benefits have you realized? Tracking and following up with clients.
BJ
Bob J.
11/09/17
ACT is the BEST CRM. I've Used It For Over 20 Years!!
What do you like best? Act is GREAT software! There are so many features that totally ROCK!! First, I can almost totally manipulate my database right from within Act. I used to program in Dbase and Access. There is no need in Act. And then there is the remote database sync. I can be out on the road all day and when I get to the office I just sync it. What do you dislike? It would be more reliable to have your own word processor/email instead of Microsoft Outlook as the pass through. ...
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Anonymous
11/09/17
Very Good
What do you like best? The ability to redesign database and add content. What do you dislike? Sometimes upgrades are not always compatible. Need to get a SQL mismatch solved. Recommendations to others considering the product Definitely try the demo if your not sure. By far the best CRM i have used What business problems are you solving with the product? What benefits have you realized? Ability to plan and coordinate a sales process with easy scheduling and reminders
CB
charles b.
11/08/17
ACT review
What do you like best? lots of space for different types of data. What do you dislike? the time it takes to install and work properly. Recommendations to others considering the product prepare to spend time installing. What business problems are you solving with the product? What benefits have you realized? access to info. time
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].