9.1
Spot Score
Stay organized and focused with Act!
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Starts from $30/User/Month
Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its flexibility, ease of use, and the ability to centralize and organize vast amounts of client data. Features like integration with Outlook, customizable layouts, and ...Read more
Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software.
High degree of customization, allowing users to tailor layouts and features to meet specific business needs.
Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data.
Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history.
Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.
Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.
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Andrea P.
01/23/18
I wouldn't be as successful without this tool
What do you like best? I can score leads and schedule a marketing plan based on that score. The automatic alerts tell me what to do when. All the contact info is safely stored and easily searchable. I also appreciate being able to view the entire history of interactions with each contact. What do you dislike? I get a weird error message every time I start up the program and a different one when I exit it. What business problems are you solving with the product? What benefits have you ...
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01/23/18
Swiftpage ACT is easy to use and provides one-click searches by company name or location
What do you like best? Setting up TASK for re-call customer reminders according to priority and timing for industries who have date-specific sales planning (according to customers' needs What do you dislike? When using TASK, once a record is handled, it takes you back up to the top of the list instead of picking up where you left off....... Synchronization only happens up to the web for one user. It would be helpful (especially when one individual is using two computers that it ...
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01/23/18
Great customer database
What do you like best? I have one relatively easy to use repository for customer information. The reporting searches are relatively easy, as well. What do you dislike? It is difficult to change the layout if I want to add more fields to my main layout. Recommendations to others considering the product The log on time for ACT hosted is very slow - could that speed up at all? What business problems are you solving with the product? What benefits have you realized? Ability to ...
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01/23/18
ACT Database
What do you like best? Act is easy to use. I have it up on multiple computers for my assistants to use too. When you have a problem the tech support is there to talk you through it step by step. What do you dislike? I can't think of this I dislike. I have not used other CRM's,don't know any different thought. What business problems are you solving with the product? What benefits have you realized? This is a great program for my real estate career. I am able to make notes..."about ...
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01/23/18
Sales Account Manager
What do you like best? I like the ease of adding customers, some of the reports available . I don't like the fact that you can have duplicate accounts without notice. What do you dislike? The service is terrible, it times out , act.com is FREQUENTLY not responding ...I mean EVERYDAY of WORK, it is costing me customers and efficiency and I will be looking elsewhere for a cloud data base or go back to the Desktop version. period they have no customer service if you don't upgrade and ...
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01/23/18
Act-ok but unreliable
What do you like best? Allows you to keep track of customer interactions What do you dislike? Frequently crashes/very buggy can go down at times What business problems are you solving with the product? What benefits have you realized? Reaching out to the same customers. Helps you manage interactions.
01/21/18
ACT! for the long term
What do you like best? I have used ACT! since version 1. I like the flexibility to search by nearly any aspect the the database. The tracking of sales contacts and incorporated tools. Customer service is good and the user groups plus knowledge base is also very helpful What do you dislike? The interface with other applications is sometime delayed in development. (4 to 6 months sometimes My personnel inability to utilize many sales related facets of the robust application ...
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01/19/18
Great interface with tons of tools
What do you like best? I like the search engine that can be used by simply searching with a phone number. This gives me the flexibility of looking someone up FAST! What do you dislike? I dislike the interface that is very outdated and feels like DOS. Needs to be brought ot the 21st century What business problems are you solving with the product? What benefits have you realized? Keeping track of all customer orders and stages of them. With the reminders popping directly in front of ...
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PB
Pat B.
01/18/18
ACT has kept me on track for 20 years
What do you like best? Contact, calendar and task list are integrated and seamless. I've used Salesforce, and ACT is just as useful to me. The extra features in Salesforce only benefited management. What do you dislike? Multiple contacts at the same company could be better integrated. Recommendations to others considering the product ACT is very intuitive. What business problems are you solving with the product? What benefits have you realized? Sales prospecting and customer ...
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FE
Fritz E.
01/18/18
20+ year user of ACT! Works great for my application
What do you like best? Currently on Act! Premium Version 20.0.159.0, Update 5 and easiest version ever to use. Fast, great response when running queries Easy to enter data, keep track of schedule, mail merges, very easy to customize the user interface and reports for my business processes What do you dislike? There were horrific versions and lack of communications in the past. All good now Recommendations to others considering the product Easy to use & customize What business ...
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