Act! Reviews in May 2025: User Ratings, Pros & Cons

ACT

What do you like best? The data base works well for us and has enough space What do you dislike? We do not use it to is full abitlity as my company will not move into the paperless wold What business problems are you solving with the product? What benefits have you realized? customer followup

It's cheap and useable but archaic and ties into NOTHING but Outlook

What do you like best? It's cheap and you can use it as a database. It can be used for drip marketing a LITTLE but only for sending the emails and not recording email responses etc. Chatting w/ the free support can be good or bad. What do you dislike? NO other tools, applications/program connect to Act! The support is in India and sometimes it's good and sometimes not. Because chat support is limited, you have to hire a Certified Act! consultant and there are very few. Really, ...

ACT! is still great 25 years after I started using it as my main CRM tool.

What do you like best? ACT gives you the ability to keep up with an unlimited number of people and still treat everyone as a special customer/supplier/person, etc. Once you learn how to use it, which does not take very long, you can use as much or as little as you need to get your particular job done and done right! It has very strong search tools, and it is much better than Outlook in keeping up with meetings, calls, and to-do's. As you become more familiar with ACT, you will be able to ...

it helps me stay on top of things

What do you like best? Act keeps all my contact in one place; helps with remembering conversations and for follow ups What do you dislike? it doesn't integrate well with Outlook for emails Recommendations to others considering the product Act is a great product when working with lots of contacts and prospects What business problems are you solving with the product? What benefits have you realized? we are able to keep up with our clients and prospects

great product

What do you like best? Search the entire database for any word in my entire database, very useful indeed What do you dislike? "Notes" and "History" are on two separate tabs. , Very inconvenient for me. In older versions, they were together, much better Recommendations to others considering the product buy it now What business problems are you solving with the product? What benefits have you realized? Keep track of all my conversations with the parents of my school and my vendors

Swiftpage - Act Review

What do you like best? The software is so each to manage - we are able to use a shared database and our in office and mobile users are able to have instant communication. What do you dislike? We truly like the product - and use their knowledge base system frequently. Would like to be able to have access to pull back an email campaign within minutes after it is sent. What business problems are you solving with the product? What benefits have you realized? It is used for both our CRM ...

ACT! for your CRM needs

What do you like best? The ease of entering information once your templates are all set up. The accessibility to well trained 3rd party consultants to assist with set up and creation. What do you dislike? Customizing templates can be time consuming and frustrating at times if you don't always want to use a 3rd party consultant. Recommendations to others considering the product Either use a certified ACT! consultant for your set up or make sure to study online tutorials carefully. ...

ACT! Database Ease of Use

What do you like best? Ease of customization and access to database. Addionally, Act! Is a great option for a low end budget What do you dislike? database frequently has error messages and does not work Recommendations to others considering the product Act is a great option if you have time to deal with customer service representatives very often. It is hard to figure out how to use it but once you have figured it out, it is definitely a great option. What business problems are ...

Extremely useful customer database

What do you like best? I love being able to store all customer information, interactions/communications all in one place from multiple users in different locations. We are always able to be on the same page and know who/what has been communicated. What do you dislike? There is so much capability of the ACT! Software it can take a long time to learn to properly use efficiently. Recommendations to others considering the product This is a holistic CRM software hat can meet multiple ...

great office tool

What do you like best? i like that we can see what opps the sales team is working What do you dislike? i do not like that we can not change the default to search for company names under the customer search and that all of my reps see everyones opps. they want to be able to just see their own with out filtering. What business problems are you solving with the product? What benefits have you realized? we can see who is working and who is not.