9.1
Spot Score
Stay organized and focused with Act!
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Starts from $30/User/Month
Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its flexibility, ease of use, and the ability to centralize and organize vast amounts of client data. Features like integration with Outlook, customizable layouts, and ...Read more
Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software.
High degree of customization, allowing users to tailor layouts and features to meet specific business needs.
Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data.
Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history.
Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.
Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.
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Showing 151-160 out of 368
05/15/18
Excellent communication skills and problem solved in a timely manner
What do you like best? Professionalism and experienced technical support. Willingness to help with no impatience. I always can depend on the Technician being very knowledgeable and easy to deal with. My problem is always resolved with as little effort on my part as possible. I use Act for all my databases and emails. I truly believe it to be the best program for business needs. What do you dislike? I had to purchase another support contract because the one I bought in 2017 had just ...
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TK
Tim K.
04/27/18
15 Year ACT! User
What do you like best? Simple to use yet robust organization, search, and scheduling capabilities. What do you dislike? The biggest shortcoming is no Google integration. Difficult to sync calendar and records with phone and other outside apps. Primitive word processing integration and clunky email integration. Recommendations to others considering the product Check carefully for compatibility and integration with other apps you use (i.e. email, calendar.. What business problems are ...
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BB
Brian B.
04/26/18
Great Product - Better Service
What do you like best? ACT is a fantastic CRM - but the customer service is even better. If I need help with ACT, all I have to do is call and ask. Someone is usually on the phone with me within a few minutes and quickly answers my questions. No software is perfect, but it's nice to know a HUMAN in there to help me. What do you dislike? Of course it would be nice to talk to someone without a heavy Indian accent, but my most recent interaction was fantastic and I could easily understand ...
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KK
Kelly K.
04/11/18
Powerful Software that is easy to learn and extremely customizable
What do you like best? I was brand new to CRM software when I learned ACT! and found it extremely user friendly and could immediately see its wide breadth of features and how powerful it can be to a business. What do you dislike? To have some of the functionality we wanted to have like importing old data into the opportunities and also setting up views in the opportunities we needed to purchase additional add-ons. What business problems are you solving with the product? What benefits ...
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JF
John F.
04/05/18
Robust, powerful, on-site databases w/ backups to local or iscsi drives
What do you like best? It has darn near every type of field available, action built-in and follow-up type of alert you could possibly think of. You can custom create more fields, run reports on all fields even those you created, you can customize the view and layout that every user in your organization will see, or create one for different departments that displays the fields they use the most. My accounting team loves me for this, as I created custom views for them that shows the ...
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04/04/18
Act CRM
What do you like best? At this point... not much...I seem to be spending too much time during my day trying to fix the problem. Customer support at Keystroke CA are either out of their league with my issues are just don't care...either way, I am fed up enough that I am putting this review together. What do you dislike? The software was ok when I had one office. We had many syncing issues with the mobile version of it HandHeld by J2X Technologies which meant any information we got ...
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DF
David F.
03/25/18
Simple to use
What do you like best? Easy to create a contact and great follow up features What do you dislike? Didnt have a mobile version at the time I used it Recommendations to others considering the product N/A What business problems are you solving with the product? What benefits have you realized? Great tool for inside sales reps
CG
Christopher G.
03/08/18
Can't reap all features of the software
What do you like best? Option to utilize as a cloud-based service, mobile-compatible. What do you dislike? I really dislike that I am not able to link Act! to outlook on my iMac. Recommendations to others considering the product Find an alternative CRM is you plan on using a Mac computer. That isn't to say there aren't more ways of making it compatible, but I'm fairly certain from what I've read online there is no way to ever utilize all of the functionality intended. What business ...
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BM
Bob M.
03/06/18
Using Act since 1995
What do you like best? It is a great time saver for organizing information, sending letters etc Map lookup What do you dislike? Not too much. A lot of improvements have been made. I would like to see some weekend support hours.. I've reported several problems and they have been corrected Recommendations to others considering the product I have recommended Act as it was originally recommended to me What business problems are you solving with the product? What benefits have you ...
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03/05/18
Time consuming
What do you like best? There should be an easier more user friendly way to enter data. Many steps are repeatative What do you dislike? Entering data has repetitive steps Entering a new person takes too many steps What business problems are you solving with the product? What benefits have you realized? I like having the data stored. Good for reports
