Act! Reviews in June 2026: User Ratings, Pros & Cons

Act is a good time

What do you like best? The ability to search different sections of act. What do you dislike? Act tends to shut down a lot when you are in the middle of things. What business problems are you solving with the product? What benefits have you realized? Act helps me produce great prospects to call and get appointments set up.

Wonderful

What do you like best? I do QA for a commercial cleaning company and we use act to veiw customer accounts and potential clients info and it is wonderful What do you dislike? It can be a little slow and if you dont know what you are doing it can be confusing What business problems are you solving with the product? What benefits have you realized? No problems. The benefits are we can share information very quickly within the office as well as other companies

ACT! works, but has some quirks

What do you like best? customizable interface, can pull data using other programs for reports. there's a whole ecosystem of add-ons (most not free, third party if you need them. for a small business, there is an option for small number of licenses. What do you dislike? you need the add-ons because there's functionality missing. There's lots of bloat to the software (CPU and memory hog, and memory leak (in the version I use. There's little things that could be fixed to make the program ...

Great software!

What do you like best? Its simplistic overview allows for a smooth use of the software during my daily functions at work. I use this product everyday to complete sales that I do ans What do you dislike? There are too many fields involved in the software. If they could be consolidated that would be great. Recommendations to others considering the product Try it, you'll love it. What business problems are you solving with the product? What benefits have you realized? Its used to ...

Our team uses ACT a lot!

What do you like best? ACT is easy to create new fields and drop downs so we can sort and find things simply. What do you dislike? I dislike the update speed. If more than one person is working in it, you have to refresh in order to see any changes. Recommendations to others considering the product ACT is a more old school CRM. It does have the ability to email market too. But simply we use it as a Rolodex and way to sort contacts and companies. What business problems are you ...

Act Is Essential

What do you like best? Been using Act for over 20 years every day Manages clients, prospects, and others Email and fax them any time in seconds. Currently using Act 13 What do you dislike? I do not like paying for tech support, but who does Recommendations to others considering the product Try it for yourself What business problems are you solving with the product? What benefits have you realized? Customer contact and control Have over 125,000 people in my db

One Happy Customer :)

What do you like best? I like the steady unrelenting professional assisting me, ever so patient and focused on getting what needed done, with no evidence of impatience or pressure to terminate the call before all problems were fixed to my full satisfaction. The best technical assistance I have ever experienced online before. What do you dislike? I don't like the complexity of the database Recommendations to others considering the product keep going in this direction What business ...

When it works it's great

What do you like best? Great tool to keep all your contacts in one place while easily keeping them up to date. What do you dislike? We regularly run into different problems. Act fails to sync with Outlook Act fails to load preference files Recommendations to others considering the product Definitely not for a large number of users. Better suited to a small department with no more than 10 users. If you are looking at the web portion of this application I'd give the trial ...

Organization

What do you like best? Simplicity of the Act!'s program to evaluate and use your own method of programing and setting up your own database to evaluate and follow up with your contacts What do you dislike? Program malfunctions not being addressed properly when information has been sent to Acts! to reevaluate and add other benefits that would help their software be more effective. What business problems are you solving with the product? What benefits have you realized? Communication ...

Act! has shortcomings, but stands alone in its field

What do you like best? That each contact listing is thorough - the ability to add contacts to multiple lists is fantastic. What do you dislike? It is not user-friendly; it is difficult to delete contacts, merge duplicates, and execute many other functions that could make this application perfect. What business problems are you solving with the product? What benefits have you realized? As an office, we can all contribute to the same lists - making them better and more personalized ...