Act! Reviews in May 2025: User Ratings, Pros & Cons

ACT is an amazing database

What do you like best? It syncs all my contacts with my iPhone and reminders come up automatically 30 minutes in advance - Never miss an appointment! What do you dislike? It runs a little slow with selection contacts from a task list Recommendations to others considering the product It is the best way to schedule all your appointments and activeties and keep all of your contacts. It's like a roladex of the 21st century! I owe my business success to this tool! What business problems ...

Easy to add new program

What do you like best? Makes my life easy to stay in touch with my customers. I have been using ACT since the 1980s over that time they are always making it better to stay current or better than other CRM systems. What do you dislike? If I have a complaint is that it takes longer to talk to their support department than I like! Now that being said once you talk to the support person they are very knowledgeable and professional and have always helped me with any of my questions. What ...

ACT - Great CRM Tool

What do you like best? Act is a great Customer Relationship Management Tool where you can add all your active and prospect database. And you can look up easily any client profile you wish with all contact information and details you need. You can add some notes to each customer and then add some reminders or notes, very useful. What do you dislike? With Act software, you can't see payment details about each account and resolve past due invoices. It is hard to do customer orders ...

Classic Program with a Long Standing Reputation

What do you like best? Their service is reliable, the program is easy to use and very self explanatory. The fields and options are very customize-able. The page organization looks nice and neat and is presented well. What do you dislike? It doesn't seem like they are as popular as Salesforce now. I'm not sure why. Maybe Act offers less options, or perhaps it's the price, but their competitors must offer something better in some regard. Recommendations to others considering the ...

ACT has helped me with my business since 2006!

What do you like best? Technical Support is always available to help you with any problems you have and to teach you how to use all the new features that ACT has. What do you dislike? When we updated to Windows 10 ACT has a few issues but they fixed everything within a couple of days. Recommendations to others considering the product Make sure you make of list of the areas you want to add to your spreedsheet before you create it What business problems are you solving with the ...

User Friendly, easy to access areas.

What do you like best? Now that our database has been finally set up correctly to work for us. We can now get more use of the of data that has been input. The negative was our issue not ACT! we were lacking in knowledge of creating our database. It holds plenty of data and gives us options to tailor the database to our benefits. There is plenty more for us to learn and use we are only use a very small section of the system. What do you dislike? It has taken sometime to understand how ...

Awful system, complicated, and useless

What do you like best? Nothing at all, I disliked all the aspects about the program itself. Its robust, but not user friendly nor helpful. Installation is the worst part, we had to outsource IT to have this installed and we've never had to do this in the past for any program. What do you dislike? Everything! It was way too complex for its use.I disliked all the aspects about the program itself. Its robust, but not user friendly nor helpful. Installation is the worst part, we had to ...

Great product great customer service!!!!!!!

What do you like best? Act does everything I need in one program. When I needed help the customer service team has been a great help whenever I needed them. I can access the information anywhere. What do you dislike? I have not found anything I dislike with Act yet. Recommendations to others considering the product Do the trial and see if its right for you. Act is worth every penny. What business problems are you solving with the product? What benefits have you realized? Keeping ...

Act! Review

What do you like best? The Customer Service is exceptional. I highly recommend the Ultimate Support Plan. The technicians respond immediately and are very pleasant and helpful. You actually feel like you are speaking to person who is interested in solving your problem instead of a person reading from a script.Once you get a feel for your way around the site, customization is fairly simple. What do you dislike? I had some trouble in the beginning setting everything up, but again, the ...

Act! is an Administrative Life-Saver

What do you like best? We have used Act! since the DOS version to maintain the student records for our nontraditional Seminary. From consultations to maintaining student records and transcripts, it does a great job! What do you dislike? Sometimes MS SQL and Windows are a little touchy. Nothing that cannot be overcome by restarting the MSSQL under "Services.exe" Recommendations to others considering the product CRM and so much more. You can customize the program for a wide variety of ...