9.1
Spot Score
Stay organized and focused with Act!
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Starts from $30/User/Month
Act! CRM has proven itself to be a robust and reliable tool for businesses, particularly small to medium-sized enterprises, over its long history in the market. Many longtime users commend its flexibility, ease of use, and the ability to centralize and organize vast amounts of client data. Features like integration with Outlook, customizable layouts, and ...Read more
Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software.
High degree of customization, allowing users to tailor layouts and features to meet specific business needs.
Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data.
Robust contact and customer management, allowing centralized storage of all client interactions, emails, appointments, and history.
Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.
Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.
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Showing 111-120 out of 368
02/12/19
ACT! has +'s and -'s
What do you like best? Customizable and multiple databases for different catagories What do you dislike? Hard to customize and field in multiple databases to not correspond Recommendations to others considering the product Ideal for GENERAL sales What business problems are you solving with the product? What benefits have you realized? Not user friendly
02/07/19
ACT! has +'s and -'s
What do you like best? Customizable and multiple databases for different catagories What do you dislike? Hard to customize and field in multiple databases to not correspond Recommendations to others considering the product Ideal for GENERAL sales What business problems are you solving with the product? What benefits have you realized? Not user friendly
02/05/19
20+ year user of ACT! Works great for my Recruiting Firm
What do you like best? Currently on Act! Premium Version 20.0.159.0, Update 5 and easiest version ever to use. Fast, great response when running queries. Easy to enter data, keep track of my schedule, mail merges, very easy to customize the user interface and reports for my business processes. I've been an ACT! user since Version 2 and thoroughly enjoy the upgrades. The automatic updates are helpful to keep the application performing in an optimal way. The ACT! Community is very ...
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02/01/19
Overall - very happy. Only problem was the mandatory upgrading process was painful
What do you like best? ACT is intuitive and very easy to use. It imports and exports nicely from or to Excel. Customizable fields are great. What do you dislike? The only thing that I disliked was upgrading the software to a new version. The process was far more painful than necessary. Recommendations to others considering the product Very powerful CRM What business problems are you solving with the product? What benefits have you realized? I use ACT to maintain relationships ...
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01/31/19
A Business Must Have - BEST CRM Tool On The Market
What do you like best? ACT is a great data base to house all our customers information. At the touch of a button I can easily create a mailing list for current active customers. Act is a CRM must have!!! What do you dislike? You have to pay extra for customer support. For a small company like mine there are a lot of added features we don't necessarily need but because the amount of contacts we have is high we have to use the Pro version of ACT! Recommendations to others considering ...
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01/30/19
Cost effective, customizable solution.
What do you like best? Overall, ACT! has met the needs we have when it comes to a database. We have had a few hick-ups but those have mostly been user errors. We really like that we have been able to customize the CRM to meet the needs of our non-profit. What do you dislike? We are thinking of using the e-marketing solution more but have not totally transitioned from CC. The ease of use / template building seems a little more user friendly on our current CC solution. We also thought ...
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01/29/19
ACT does as much or as little as I want
What do you like best? I can use ACT as a simple contact management tool, looking up basic info. Or I can utilize more and more features as I need/learn them. I am now a "power" user and look forward to adding even more handy tools like event management. I have the desktop version. What do you dislike? The online version did not "play well" with my Windows 7 PC and I was never able to access it online from laptop (also Windows 7 and phone (a Blackberry. Recommendations to others ...
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01/22/19
As a full time Realtor, ACT has helped me keep up to date with my clients and prospects.
What do you like best? The fact that I was able to create my own letters and/or campaigns to send to my clients and prospects. Plus the fact that I knew exactly when to send things out using the calendar on a daily basis. I also liked the fact that the program was able to integrate all my e-mails to my contacts and that I am able to save any attachments in the contact's history. That way I didn't need to "search" in any other are of my computer files. What do you dislike? Although I ...
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01/20/19
Act! Review
What do you like best? ACT! is a good CRM (Contact Relationship manager By entering your contacts and their company, you can keep good notes on your activity with a contact at a customer. What do you dislike? I believe ACT! fails to be a good sales tool. On the surface it has all the components, but everything is driven form the contact. So, if your contact leaves the company, you can lose the ease of looking at the information. It functions well for a sole proprietor, but falls short ...
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12/20/18
Great for sales, not marketing or large organizations
What do you like best? Act is simple to use. It has some features, like bulk updating of contacts for almost any field, that I took for granted. What do you dislike? Act is great for individual salesmen or small sales teams. It is not the greatest for large organizations, as the reporting data and automation is lackluster, and permissions are not as robust as in other solutions. Recommendations to others considering the product Act finally seems to have gotten it together with their ...
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