Act! Reviews in May 2025: User Ratings, Pros & Cons

Not a bad CRM but better ones out there

What do you like best? I liked how customize-able Act! is and that it's fairly easy to do. It's not so advanced that you need loads of training to figure it out. It's easy to add to client information and make changes when necessary What do you dislike? I found it troublesome to search for contacts; they just never seemed to populate. Also, creating templates with our letterhead was a pain. If I was doing a mass mailing the template images would move down a little with each contact. ...

Act! Review

What do you like best? ACT! is the best approach for any Client Management framework. It gives all that you could need to arrange, convey, and monitor data's in an adequately defended way. The program can coordinate all our messages to our contacts and spares any connections in the contact's history. As it utilizes SQL databases, you can offload this to another server to accelerate the procedures and to develop the database to whatever measure you require. The help experts are in every ...

Time tested personal and small business CRM

What do you like best? Search capability of nearly all fields, integration with Outlook and Gmail, single place for organizing all sorts of contact and company data, accessible from Web, Windows and mobile. What do you dislike? The program is not without bugs, like all software but ACT has an excellent online knowledge-base and end user community who support each other and provide fixes for known issues. Recommendations to others considering the product Make sure your systems all ...

Longtime user

What do you like best? I've been using ACT! since the DOS days and have been very pleased with it from day one! I like that it easily interacts with my iPhone and is easy to track contacts and orders. In addition, the scheduling is essential tool. What do you dislike? each update to the program, the MG get bigger & bigger. What business problems are you solving with the product? What benefits have you realized? Problems solved are the ease of keeping everything updated in my ever ...

20 Year User

What do you like best? I love that each email, note and history or activity are attached to the actual contact's record. I can take detailed notes. What do you dislike? Sometimes its very slow to startup the program. Recommendations to others considering the product I very highly recommend this product. I have used it for 20 years and it has a wealth of excellent features. What business problems are you solving with the product? What benefits have you realized? Tracking sales, ...

Long time user for contact manager

What do you like best? I have been using Act! for almost 20 years. for my needs there is not a better contact manager. I often need to look up contacts on data other than Name or phone # . ACT! allows me e to search under any contact field and partial data. This is rather useful for me. Also the ability to easily export data to MS Word & Excel and easily change column header information is very useful for me What do you dislike? ACT! has a large learning curve. its complicated and SQL ...

ACT since 1991

What do you like best? Overall it is by far the best contact manager I have used. The ability to group, and have a large database is better than any other. the interface with Google and Outlook is much improved. What do you dislike? Not much. Scanning business cards is not as easy. Recommendations to others considering the product Don't waste your time What business problems are you solving with the product? What benefits have you realized? Best phone book, and abilty to market ...

Very good sales tool

What do you like best? Great tool for keeping track of contacts and appointments as well as when to follow-up with clients. I never miss a appointment when I use ACT! What do you dislike? I really do not dislike anything about ACT! Maybe I dislike the fact that over the years, I have become dependent upon my ACT! Recommendations to others considering the product Great, easy to use product What business problems are you solving with the product? What benefits have you ...

ACT! Keeps our company organized.

What do you like best? I like the power of keeping my contacts organized and in a single location. I also like the way ACT! integrates directly with Office 365 to manage my contacts. What do you dislike? The only item that I have found challenging is that my old calendar printout has changed to a new format. Just a preference thing. Recommendations to others considering the product We have been using this product for more than 15 years and have recommended to many other companies ...

Real Estate Review

What do you like best? Easy to use, pretty basic, can customize with help of customer support. What do you dislike? Clunky, older looking, sometimes hard to navigate. What business problems are you solving with the product? What benefits have you realized? CRM and tracking prospecting information.