Acorns Reviews in May 2025: User Ratings, Pros & Cons

Had to Email C-Suite to Get Resolved

I have been a customer for years and have never had an account issue. Earlier this week, I initiated a withdrawal. Today when I logged in to check on it, I found that my account was locked and suspended. I then provided all of the documents that they requested and found out that they suspended it due to a canceled transaction. I had canceled a transaction within their own app, which is allowed, because I entered the wrong amount. This is absolutely allowed by their own rules!This is clearly ...

ABSOLUTELY TERRIBLE CUSTOMER SERVICE…

ABSOLUTELY TERRIBLE CUSTOMER SERVICE use at own risk.They stole close to 300 dollars out of my spend account and won't tell me why. ALSO keep saying they are investigating will email me soon.A month later several chats and phone calls and no one has helped.

They charged me extra for a "spend"…

They charged me extra for a "spend" card that I already closed and they won't allow me to re-open for no reason they stated they "just can't do it" their customer service reps go around in circles and try to make you feel stupid, forget about getting them on the phone. Email is the only way, oh and did I mention it took 5 days for them to respond? Horrible service

Horrible Horrible Experience

Horrible horrible experience! I received a promotion in the month of July 2020 (as soon as I joined) that if I can refer their app to 5 friends of mine and make them invested in their accounts, Acorns will give me a $500 bonus! They said this is in addition to a $5 bonus that I and my friends will each receive! So, I did exactly what they instructed their customers to do in their Referral Agreement and T&C. Five of my closest friends & families opened their accounts with MY REFERRAL and ...

I'm very happy with Acorns

I'm very happy with Acorns, it got me interested in investing and taking my finances seriously. I'm not sure where I'd be had I not started using them.

I can't recall the password to get in…

I can't recall the password to get in the website. I can't get the link to reset the password and the customer service email is a joke because they don't reply, and neither there is a phone number to call. Meanwhile I keep getting all the marketing emails advertising for their products, and yet I can't get inside this damned website. TERRIBLE and NON EXISTENT customer service!

Acorns- Watch it Grow.

This App and site is a great way to save on the DL. Many banks are attempting to do this and there are other apps out there but i love Acorns. When you spend money on your cards it will automatically round up to the near dollar or how ever you woudl like to set it up and save it for you. The account is what i believe to be an open market account so they do invest the money into different types of portfolios that you can pick from very conservative to very aggressive. Use it as a rainy day ...