Accelo Reviews in July 2026: User Ratings, Pros & Cons

All-in-one system for Accounting/Consulting Firms

What do you like best? Liked how integrated Accelo is with Gmail, including how it suggests calendar appointments when filling out time tracking, you can send emails and meeting requests within Accelo and Accelo records the time in drafting the email, and that staff member emails sent to a contact that's in Accelo get recorded in Accelo.. What do you dislike? As with any system that is feature rich, it is a bit complicated at first. You just have to carve out time to do new features ...

Amazing product!

What do you like best? I love the retainer feature the most. I am able to easily setup retainers, their value and hours allocated to each customer. Most importantly, all projects and tickets feed off the retainer and remaining hours roll over each month. What do you dislike? I don't like the fact that support tickets need to be manually associated with a retainer each time. There should be a default option per client in case you have multiple retainers. Users forget to do this and it ...

Userability Review

What do you like best? The ability to customize templates, and most everything about each component of the client portal. What do you dislike? The lack of a master-work calendar page. It would be nice to be able to view a "master calendar" to view all of the active companies and projects planned on a calendar and in one place. Aka time-line of active clients/projects in a calendar form or master project view and maybe with project complete milestones. Recommendations to others ...

Simply brilliant

What do you like best? Accelo has become integral to the way I run my business. We use it for every aspect of our process, from logging a new client on the system to invoicing and reporting. What do you dislike? I don't have any dislikes for Accelo. Quite simply it's the best business software I've ever used. What business problems are you solving with the product? What benefits have you realized? Accelo allows me to keep a track of everything happening in my business. It's made me ...

Accelo - EMS Industry (Electronic Manufacturing Services)

What do you like best? Our management team preformed a fairly extensive evaluation of many different CRM systems. While at the time Accelo was lacking some of the automated functionality seen in some other systems, it was the email integration that ultimately sold us. It's 99% seamless and makes conversations that might be pertinent to people other than those directly involved visible to all. What do you dislike? It's lacking in some of the automated decision based automation (it ...

If you manage projects for a living - you can't manage without Accelo.

What do you like best? I love the backend thinking and planning that went into the congruency of Accelo. It is rare for one piece of software to be sufficient on many different interrelated fronts. They have somehow found a way to bridge the gaps between client communication and retention to staff effectiveness and productivity with the ability to bill your clients with integrity. What do you dislike? The only complaint I have is the integration with Xero could be a bit more fluid. ...

Highest ROI tool that we've implemented in our business

What do you like best? Accelo's focus on Professional Services has allowed us to integrate client service, sales, and project management on one platform giving us a central place to get insight on what's going on around the business. Because of these integration we have are able to provide a more centralized customer experience as we scale our business What do you dislike? There are some features that the product still needs like bulk editing capabilities. Also some areas of the ...

Easy to use - does the job

What do you like best? The timesheet reporting is easy and fairly straightforward What do you dislike? There seems to be almost too many options Recommendations to others considering the product Good system - regular updates What business problems are you solving with the product? What benefits have you realized? It does make it easy to follow the progress of a job through milestones

Save Time, Increase Team Collaboration & Transparency & Streamline processes

What do you like best? What I love best about Accelo is that I can easily stay on top of interactions with my customers. I check the customer stream prior to customer calls to get up to date quickly on the interactions, questions, and issues with my client. In addition, instead of having 4 different tools for CRM, project management, support and invoicing, we do it all in Accelo. What do you dislike? With any SW program, there are bugs. However the support team does a great job to ...

Good At Lots, Not Great At Anything

What do you like best? The platform has a number of serviceable solutions that integrate well with each other, and with Google Apps / Gmail. The onboarding options are helpful and support staff are very friendly. The Retainer tool does a decent job of managing recurring tasks and commitments once you figure out how to use it. What do you dislike? Unorthodox vocabulary, modules operate differently from class leaders, so the learning curve is significant and that can impair adoption ...