8.8
Spot Score
Streamline your client work with ease.
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Starts from $24/User/Month when Billed Yearly
Accelo emerges as a robust and all-encompassing platform tailored for businesses seeking an integrated solution for project management, CRM, time tracking, billing, and reporting. Users consistently praise its ability to consolidate tasks, streamline workflows, and improve organization under one system. Its intuitive design caters to various skill levels, ...Read more
All-in-one platform integrating CRM, project management, billing, time tracking, sales, and ticketing, reducing the need for multiple tools.
Streamlined workflows and automation features making it easier to manage projects, clients, and operational tasks efficiently.
User-friendly interface and intuitive navigation, even for non-technical users, making onboarding simpler and more accessible.
Exceptional time tracking and billing features that save effort and improve accuracy in invoicing.
Initial learning curve can be challenging, particularly for newcomers to the system or those unfamiliar with its interconnected features.
Limited marketplace integrations, restricting advanced functionality for businesses seeking more specialized customizations.
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10/27/16
SEMGeeks Loves Accelo
What do you like best? What our agency likes the best is the time tracking functionality as well as the ability to be able to see how profitable (or unprofitable we are on various types of projects. As an agency that provides a lot of different services, that's an extremely important feature for us. What do you dislike? We don't have many dislikes of the platform, but our biggest complaint would just be not being able to create custom dashboards for different areas of the platform. It ...
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10/27/16
Accelo - EMS Industry (Electronic Manufacturing Services)
What do you like best? Our management team preformed a fairly extensive evaluation of many different CRM systems. While at the time Accelo was lacking some of the automated functionality seen in some other systems, it was the email integration that ultimately sold us. It's 99% seamless and makes conversations that might be pertinent to people other than those directly involved visible to all. What do you dislike? It's lacking in some of the automated decision based automation (it ...
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10/27/16
Great for teams and workflow
What do you like best? With Accelo, it is easy to see the workflow assigned to team members so that way you know it may be best if a task was assigned to someone else. Also, the notifications make it simple to know when progress has been made on a ticket whether it be with a note or just a time entry. What do you dislike? It would be helpful if email replies included the entire history, all the way back to the original email. What business problems are you solving with the product? ...
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10/27/16
Accelo is one of the only platforms that fits all of my needs.
What do you like best? The interface, flexibility of business rules and ease of set up. And, top-notch customer service! What do you dislike? I wish we had the ability to add and capture streams from multiple email accounts. Recommendations to others considering the product Sign up for the trial. What business problems are you solving with the product? What benefits have you realized? We are a small agency with multiple projects from multiple clients. We have been able to lasso ...
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10/27/16
Full One Stop Shop for your business
What do you like best? The integration with Google Apps emails, the automatic capturing of emails, the relation to the relevant client and the stream view which shows you a full timeline history with your client. Also, it is giving really useful tools to manage an agency. What do you dislike? The task / tickets management lacks a lot more intuitive UI. The JIRA integration needs more improvements and better synchronization (planned to get improvements on Q4 2016 as per Accelo ...
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10/27/16
Accelo has been a good CRM
What do you like best? Being able to manage and process contacts and leads. What do you dislike? The only other CRM that I've used is Salesforce. I'm still learning the ins and outs of Accelo but I'm impressed with what I'm seeing so far. No dislikes up to this point. Recommendations to others considering the product N/A What business problems are you solving with the product? What benefits have you realized? Currently using as a CRM to manage and process leads for a start up ...
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10/27/16
Accelo is our business tool for managing customers from sales, project management to billing.
What do you like best? Accelo is rapidly improving and the support and development staff are very responsive to issues and questions. In the 6 months we have used the product, we have had multiple requests incorporated into the product and all issues we have had have been resolved. What do you dislike? Whilst the interface is very responsive, there are some aspects that are slightly more cumbersome than necessary, requiring navigating multiple screens. Recommendations to others ...
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10/27/16
I live in this 8 hours a day... here's what I have to say
What do you like best? I like the ability I have to manage my own tickets and while also being able to track my teams progress as well. The automation features really help cut down on time spent on writing responses and helps to deliver good service to our end users. The ability to search past tickets seemingly from the beginning of our service with is insanely helpful when trying to remember back what I did to resolve a specific issue. The stream is also a great tool to see what ...
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10/27/16
Solid PSA
What do you like best? Large feature set and growing list of integrations. Development team seems to be proactive about refining features and introducing new ones. What do you dislike? Interface can be a little confusing at first but overall user -friendly. What business problems are you solving with the product? What benefits have you realized? Time tracking, ticket management. CRM
10/27/16
Good At Lots, Not Great At Anything
What do you like best? The platform has a number of serviceable solutions that integrate well with each other, and with Google Apps / Gmail. The onboarding options are helpful and support staff are very friendly. The Retainer tool does a decent job of managing recurring tasks and commitments once you figure out how to use it. What do you dislike? Unorthodox vocabulary, modules operate differently from class leaders, so the learning curve is significant and that can impair adoption ...
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