Accelo Reviews in July 2026: User Ratings, Pros & Cons

A great tool!

What do you like best? I like Accelo because it's a great and flexible tool for managing projects and the progress of those projects. This is of very big help for companies that wants to keep track of how things are going and to have an good overview of budgets regarding specific project. What do you dislike? The only thing that I've experienced that could need some improvement is that the scenario where you want to paste or write an email address in "Add Activity" -> "Send an ...

Full control merge with Total Automation

What do you like best? The fact that with so many variables they had to work with, be it our Support site, or the billing or any of our multiple departments, they have created a product that Is easy to use, easier to understand and easy to integrate i whatever your business needs are. What do you dislike? There is nothing about this product that I dislike, It's AMAZING What business problems are you solving with the product? What benefits have you realized? Support Tickets, from my ...

The best CRM and Project Managment

What do you like best? Integrations with emails and Gmail is what I appreciate more. What do you dislike? No availability of future task reminders. Task could be schedule and get reminders/ What business problems are you solving with the product? What benefits have you realized? Inter department communication.

Solid PSA

What do you like best? Large feature set and growing list of integrations. Development team seems to be proactive about refining features and introducing new ones. What do you dislike? Interface can be a little confusing at first but overall user -friendly. What business problems are you solving with the product? What benefits have you realized? Time tracking, ticket management. CRM

Helped get work (and billing) centralized and organized

What do you like best? Not only is it easy to enter time, but the weekly timesheet report provides a great recap on all the work completed for a given week (and any gaps in time entry! What do you dislike? There was a learning curve in how I managed time, which caused some frustration when setting up projects. Recommendations to others considering the product It's very powerful, but you don't need to implement everything at once. Start with basic project steps then, as you get ...

I live in this 8 hours a day... here's what I have to say

What do you like best? I like the ability I have to manage my own tickets and while also being able to track my teams progress as well. The automation features really help cut down on time spent on writing responses and helps to deliver good service to our end users. The ability to search past tickets seemingly from the beginning of our service with is insanely helpful when trying to remember back what I did to resolve a specific issue. The stream is also a great tool to see what ...

Accelo is our business tool for managing customers from sales, project management to billing.

What do you like best? Accelo is rapidly improving and the support and development staff are very responsive to issues and questions. In the 6 months we have used the product, we have had multiple requests incorporated into the product and all issues we have had have been resolved. What do you dislike? Whilst the interface is very responsive, there are some aspects that are slightly more cumbersome than necessary, requiring navigating multiple screens. Recommendations to others ...

Accelo has been a good CRM

What do you like best? Being able to manage and process contacts and leads. What do you dislike? The only other CRM that I've used is Salesforce. I'm still learning the ins and outs of Accelo but I'm impressed with what I'm seeing so far. No dislikes up to this point. Recommendations to others considering the product N/A What business problems are you solving with the product? What benefits have you realized? Currently using as a CRM to manage and process leads for a start up ...

Full One Stop Shop for your business

What do you like best? The integration with Google Apps emails, the automatic capturing of emails, the relation to the relevant client and the stream view which shows you a full timeline history with your client. Also, it is giving really useful tools to manage an agency. What do you dislike? The task / tickets management lacks a lot more intuitive UI. The JIRA integration needs more improvements and better synchronization (planned to get improvements on Q4 2016 as per Accelo ...

Accelo has everything I need, in one place.

What do you like best? Accelo combines what used to take 3-4 different apps to accomplish. With Accelo, I can create client listings, store important files and communicate with clients, as well as create and manage projects, assign tasks, and create tickets to better serve my clients. No more bouncing between Google, Confluence, Teamwork, and Harvest. All communication and time tracking is done through Accelo. Having all of these in one place saves me time and makes keeping my clients ...