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3CX - Contact Center Operations Software

3CX Reviews in June 2026: User Ratings, Pros & Cons

Revolutionizing communication with advanced contact center technology.

4.5

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Starts from $175 / Year, also offers free forever plan

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3CX Reviews & Ratings

4.5

Very Good

Based on 626 ratings & 350 reviews

Rating Distribution

Excellent

(277)

Very Good

(59)

Good

(10)

Poor

(2)

Terible

(2)

Spotsaas Editor’s POV

3CX stands out with its cloud-based architecture and user-friendly design. It caters to businesses of all sizes, making it a versatile choice for contact center operations.Read more

3CX pros and cons

  • Cloud-based solution

  • Exceptional user experience

  • Intuitive interface

  • Flexible deployment options

  • May require technical expertise

  • Pricing can be high

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Showing 61-70 out of 350

EN

Elias N

11/25/20

5 out of 5

3CX Review

What do you like best? Its ease of use and administration. Easy for users and admins. Stability as well is a great plus What do you dislike? Tha lack of some features like Callback on busy Recommendations to others considering the product: Value for Money!!! What problems are you solving with the product? What benefits have you realized? Price and complexity of additional modules as well as price of devices (great variety of supported devices)

CV

Claudio V

11/25/20

5 out of 5

the best telephone switchboard on the market

What do you like best? la facilità d'uso e i servizi sono la parte più importante What do you dislike? si potrebbe fare qualcosa per i costi annuali di licenza What problems are you solving with the product? What benefits have you realized? smartworking

AA

Aws A

11/25/20

4 out of 5

nice and light PBX. feature-rich, and cheap

What do you like best? Easy to deploy and use, very flexible and configurable. very affordable with annual (subscription), as well as full (one-time) payment models. another important aspect is that the software license is charged based on the number of Simultaneous calls, so the number of extensions is unlimited. What do you dislike? the call center reporting features don't cover all of what we need. but what is available is still good considering the price. it is lacking in some ...

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FS

Francesco S

11/24/20

4.5 out of 5

stable and advanced phene system

What do you like best? interconnection between 3cx virtual machine. The way to calculate the licence cost. The possibilities to connect third-party software. What do you dislike? complexity in understanding how to update phone templates. Recommendations to others considering the product: Simple system to install. Easy to administer and use. Smart way to calculate licence cost. What problems are you solving with the product? What benefits have you realized? migrate to ...

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MG

MAICON G

11/24/20

5 out of 5

Best PBX available for every company size

What do you like best? There are many great features included in this product, such as one-click conferencing, lack of client installation, interoperability between VoIP and video as needed, and bandwidth management and control. In fact, this latest feature announced by the company is common today, but, as you will read below, it worked well. One of the best thing without a doubt is simplicity and ease of managing the telephone exchange, easy to install and deploy with Android and iOS ...

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DS

Dhana S

11/24/20

5 out of 5

3CX help us cutting cost for communication and collaboration

What do you like best? Easy to use and manage applications and web browser What do you dislike? limitation feature on call center integration to other system such as custom report, call center feature, Microsoft team Recommendations to others considering the product: If you need UC try 3CX, it's value for money. I don't see other brand that have "easy to use" feature also for maintenance. What problems are you solving with the product? What benefits have you realized? ...

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WC

WonSuk C

11/24/20

5 out of 5

3cx is very good products of Unified communication.

What do you like best? Quick, Easy configuration. User friendliness What do you dislike? Not support Korean. Call center application interworking support is weak. (I wish, support like Genesys API) What problems are you solving with the product? What benefits have you realized? 3cx has almost feature for Enterprise's communication devices.

JC

Jerko C

11/24/20

5 out of 5

My four years with 3CX

What do you like best? Ease of use for both the users and administrators. Compatibility. No plugins required. What do you dislike? It's hard to find a dislike. There is none. Recommendations to others considering the product: If you're looking for a solution that's within the 3CX functionality I firmly believe that you will not be disappointed. Give it a shot, there is a generous free version and a free trial version and don't hesitate to contact 3CX resellers to give you a ...

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MM

Michael M

11/24/20

5 out of 5

We use 3CX for our customer service center

What do you like best? It is a intuitive system that have all the platform support we need, mobile app works perfect on IOS and Android, and our staff working on dekstops use the App and manage call queues from it. What do you dislike? It is not so easy to contact them, you must specifcy lot's of fields in a support form and I would rather have got in contact faster over phone and talked with a technical person that can help hands on - or by a simple email. Recommendations to ...

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OW

Olumide W

11/24/20

4.5 out of 5

Excellent Product

What do you like best? The ease of using 3cx is fantastic compare to other pbx i've used in the past. The ease of deploying 3cx , especially when you have to create a new account is quite easy and you wont be dependent on a 3rd party What do you dislike? Perhaps the lack of an accompanying handset is a letdown, but then again it can also be seen as an advantage. 3cx however gives an option of using other telephone boxes. We use Polycom and in recent times we have used Yealink and ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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