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3CX - Contact Center Operations Software

3CX Reviews in June 2026: User Ratings, Pros & Cons

Revolutionizing communication with advanced contact center technology.

4.5

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Starts from $175 / Year, also offers free forever plan

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3CX Reviews & Ratings

4.5

Very Good

Based on 626 ratings & 350 reviews

Rating Distribution

Excellent

(277)

Very Good

(59)

Good

(10)

Poor

(2)

Terible

(2)

Spotsaas Editor’s POV

3CX stands out with its cloud-based architecture and user-friendly design. It caters to businesses of all sizes, making it a versatile choice for contact center operations.Read more

3CX pros and cons

  • Cloud-based solution

  • Exceptional user experience

  • Intuitive interface

  • Flexible deployment options

  • May require technical expertise

  • Pricing can be high

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Showing 51-60 out of 350

EF

Elizabeth F

12/03/20

4.5 out of 5

Great communication tool for reaching candidates/clients from anywhere

What do you like best? 3CX gives me the ability to send and receive calls from both clients and candidates while in the office or on my mobile phone. I never miss a call now, which in the staffing industry is a huge plus. What do you dislike? occasionally there may be a glitch which prevents me from being able to access the system while away from the office, but it doesn't happen so often that I wouldn't recommend the product. What problems are you solving with the product? What ...

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MT

Michael T

12/01/20

5 out of 5

3CX - The best telephone system out there! Excellent VOIP functionalities.

What do you like best? Ease of use, user friendly, many options to choose from. Unlimited functionalities. What do you dislike? Some features take time to be implemented, but overall, excellent support. Recommendations to others considering the product: Excellent VOIP solution. User friendly administration console. Affortable prices. What problems are you solving with the product? What benefits have you realized? Centralized console management. Excellent VOIP ...

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SA

Sonelle A

11/30/20

4 out of 5

Phone system with features for our current time

What do you like best? I am able to use the mobile app or external web link to use as my desk phone when I am out of the office. The desk phones are easy to use. The administration console has an easy to use interface. What do you dislike? Depending on the ISP (Internet Service Provider), they sometimes block access to some firewall ports that are needed for 3CX to operate from the browser. Sometimes if someone is calling and it shows on the home screen of the phone the call is ...

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EF

Eder F

11/26/20

4.5 out of 5

Robust and scalable solution

What do you like best? The 3CX solution perfectly met our company's needs. It is a robust and scalable solution and has all the features that the business needs to communicate. I recommend. What do you dislike? Improve your computer's Softphone, because it have a confused interface What problems are you solving with the product? What benefits have you realized? Mobility, employee integration, internal and external telephone system reports and scalability with the cloud solution.

WF

Wesley F

11/26/20

5 out of 5

Best tool on the market

What do you like best? The system is very intuitive, easy to configure and manage. The implementation is very smooth. We have a partner that supports us in all demands, with very efficient support. I consider it great cost benefit. A very important point is the amount of existing resources. 3CX takes security seriously, its system is very efficient in this regard. I followed the block list and closely and performed several tests, all of which were successful. The audio quality is ...

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JV

Jan-Herman v

11/25/20

5 out of 5

3CX makes it so easy

What do you like best? Ease of Use and the functionality of 3cx What do you dislike? The learning curve is a little steep because of how feature rich 3cx is Recommendations to others considering the product: Give the free version a go. Sure it doesnt have recording but it gives you a pretty good taste of what you're in for What problems are you solving with the product? What benefits have you realized? The reporting built into 3cx really helps us to identify where our ...

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LJ

Lou J

11/25/20

5 out of 5

3cx the ideal partner for softphone and teleworking

What do you like best? The capability to work anywhere and the ease of use software What do you dislike? call log feature lags some fuctions: show missed que calls, show caller number afther transfer Recommendations to others considering the product: Very good solution technical and price wise. essay to use and to implement. very user friendly. It also has a nice design and works with both android and ios mobile devices. The web meeting is also included in the pro licence ...

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XS

Xavier S

11/25/20

4 out of 5

3cx solución telefonia movilidad

What do you like best? Lo mejor es la posibilidad de disponer de multi-dispositivos y la facilidad para que los usuarios puedan gestionar sus necessidades en configuración del sistema de telefonia What do you dislike? Posibilidad de integracion con AD, estaria bien mas posibilidades de integración. Recommendations to others considering the product: Es un sistema agil, funcional y que permite una experiencia de telefonia muy buena What problems are you solving with the ...

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LA

Léo A

11/25/20

4.5 out of 5

My insights about 3CX, while away from office

What do you like best? An easy app everyone can use anywhere: home, office and in transit. Actually between local and remote support roles, I can use 3CX in my desktop, laptop, smartphone and even via browser. What do you dislike? Connection delays that sometimes show up, primarly in poor connections. By the way, ocasionally I suffer from server disconnections and voice echoes, calling users from VoIP, cell or local phones. However, that's not a persistent issue. ...

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LC

Leandro C

11/25/20

5 out of 5

best pbx softsuite for small and medium bussiness

What do you like best? resources with WEBRTC and ready for new clients What do you dislike? audio quality for IVR , its poor when i try to use music What problems are you solving with the product? What benefits have you realized? integration with mobility and internet outside from company

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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