3CX Reviews in June 2026: User Ratings, Pros & Cons

Excellent product with great mobility options.

What do you like best? We really like the Web Client and Mobile App What do you dislike? The does not see to be the ability to bulk import DID numbers or extensions. Also, there is not a simple way to create phone templates. Some features that we have been use to like Page & Announce, Remote Voicemail dial in and accessing other voicemail boxes is not available in 3CX. Recommendations to others considering the product: Make sure you weight the features of each system you are ...

Cost effective and feature rich

What do you like best? Extremely cost effective, easy to use and feature rich solution What do you dislike? None on the solution itself, but wish 3cx sold licenses directly instead of having to go through a reseller. Recommendations to others considering the product: Try 3cx in trial mode, it's extremely easy to setup and use. What problems are you solving with the product? What benefits have you realized? Was previously using an expensive hosted cisco solution and now pay ...

3CX experience as an MSP hosting multiple instances for customer

What do you like best? It's very easy to deploy and keep updated if you run it on the Debian version. The GUI is intuitive and makes management a breeze. The associated costs fit the SMB space well and has great features for remote workers built in which is particularly pertinent in the current situation. What do you dislike? There is no useful single pane management if you host multiple instances. There used to be a cloud version which gave you centralized management but that went ...

A fantastic solution to impower companies to run their own PBX

What do you like best? The 3CX solution provides a great all-in-one solution for unified communications. The included soft client and web meeting keeps everything within the 3CX system. This allows the system admins to easily manage the whole system. Plus the consistent experience for all of the users is always appreciated. What do you dislike? The 3CX platform is missing some of the important management features and power options. For example, there is no audit log and the admin ...

Was just what we was looking for when bringing our VOIP service in-house

What do you like best? The software is quite intuitive to use. Straight from installing the server product you are up and running in little over 30 minutes. The integration between devices is great. i can have my deskphone and mobile device linked to my extension meaning i can pick up calls from anywhere in the world! What do you dislike? The CSV import process is quite cumbersome. If this could be shortened it would be better for the person setting it up. If you could provide minimal ...

Great System

What do you like best? The flexibility of the system is amazing. Tons of options and routing features. What do you dislike? Updates can be a pain. I like to stay up to date and get the best feature, but the updates from version to version (not dot releases) can be time consuming. What problems are you solving with the product? What benefits have you realized? Phone call routing is the biggest. Voicemail to email is super helpful.

Good product!

What do you like best? I like the desktop app, easy to setup conferences. The mobile app is also good, but it needs some improvements - notice the quality of the call is not the same sometimes. What do you dislike? 1. The lack or poor integration with office 365. It should be easy from there to book a meeting/conference call and also show busy or available based on my calendar. There are plugins out there, but we were never able to make it work 2. To have it in house in different ...

Really enjoy using 3Cx

What do you like best? Web video, soft client, ease of use and admin. Voice mail transcription What do you dislike? Some of the extension mgmt could use work What problems are you solving with the product? What benefits have you realized? Unified communication. Work from home.

A great affordable business phone system.

What do you like best? As compared to to the Toshiba and Avaya systems that I have used in the past, 3CX is very easy to configure and administer. The interface is intuitive and works with most of the major brands of IP SIP phones. The pricing structure is also unique being based on number of simultaneous calls versus the traditional license per feature cost of typical PBX systems. 3CX also has the same feature set as the Mitel / Avaya systems but at a fraction of the cost. What do you ...

Feature packed monster that is extremely easy to use and convenient for a muiltidude of industries.

What do you like best? I love the fact that 3CX is a webclient based phone system. Everything revolves around it, from the control of your phone (CSTA) to having chat, voicemail, web conferencing and also the ability to control the call flow of your extension without admin intervention. What do you dislike? Admin features seem to fall a bit short. This is the only PBX that I can confidently say that it focuses mainly on the user and not the admin. But this is not a bad thing! In fact, ...