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3CX - Contact Center Operations Software

3CX Reviews in June 2026: User Ratings, Pros & Cons

Revolutionizing communication with advanced contact center technology.

4.5

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Starts from $175 / Year, also offers free forever plan

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3CX Reviews & Ratings

4.5

Very Good

Based on 626 ratings & 350 reviews

Rating Distribution

Excellent

(277)

Very Good

(59)

Good

(10)

Poor

(2)

Terible

(2)

Spotsaas Editor’s POV

3CX stands out with its cloud-based architecture and user-friendly design. It caters to businesses of all sizes, making it a versatile choice for contact center operations.Read more

3CX pros and cons

  • Cloud-based solution

  • Exceptional user experience

  • Intuitive interface

  • Flexible deployment options

  • May require technical expertise

  • Pricing can be high

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Showing 181-190 out of 350

AI

Administrator in Education Management

04/09/20

5 out of 5

3CX phone system has been great

What do you like best? I like the versatility of the whole system and ease of management. The ability to turn your computer or cell phone into your desk phone. We are now playing with the web meeting, and it is working great What do you dislike? I can't think of anything I do not like. What problems are you solving with the product? What benefits have you realized? Web meeting and the 3cx app is making working from home extremely easy to work from home.

AI

Administrator in Information Technology and Services

04/09/20

5 out of 5

Stable, rapide, adapté !

What do you like best? Régulièrement de nouvelles fonctionnalités. Call Flow What do you dislike? Peut espace pour laisser des notes / remarques dans le pbx Recommendations to others considering the product: Change logs What problems are you solving with the product? What benefits have you realized? Télé-travail ! Fonctionnalités de webmeeting et de conférences téléphonique !

SR

Stuart R

04/09/20

5 out of 5

User - Reseller - Worked our way up - Solutions Provider (Distributor)

What do you like best? 3CX is a fantastic product, which is constantly evolving, the human-computer interface design makes it easy to use, both for resellers and end-users. 3CX is a great company to work with as a reseller, we have progressed from the lower levels, to become a Solutions Provider, Preferred SIP Trunking Provider, and today, thank 3CX for this opportunity by supporting a significant number of the UK resellers. What do you dislike? There are no downsides to 3CX, it is ...

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AI

Administrator in Primary/Secondary Education

04/09/20

5 out of 5

Totally saved my backside during the covid crisis

What do you like best? Extremely easy to use and set up like a breath of fresh air in comparison to all the ISDN systems What do you dislike? Not being able to strip down all the complexities to make it something simple for the simple people Recommendations to others considering the product: Simple easy to use system What problems are you solving with the product? What benefits have you realized? During the virus crisis we had to quickly get the whole school on the system ...

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AI

Administrator in Telecommunications

04/09/20

5 out of 5

3cx review

What do you like best? the management console and the simplicity of the system. the design is also well done and very sharp. Users management is also great. the web client is amazing and let you bring your phone with you everywhere. the mobile app allows you to stay connected anywhere and never miss an important call. The chat features is also very useful if you are not using a collaboration tool already in your organisation , it is included in any version of the phone system What do ...

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RF

Rick F

04/09/20

5 out of 5

3CX review from IT background

What do you like best? Easy user interface and design. Supports. Both. windows and linux environments. Can support multiple DIDs and Hundreds of What do you dislike? No 24 hour support besides posting on the 3CX forum and waiting for an answer. Test questions are never straight forward. Recommendations to others considering the product: I have none. What problems are you solving with the product? What benefits have you realized? We are able to lower phone bills for clients ...

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CS

Court S

04/09/20

5 out of 5

Good planning up front led to a solid communiction system for normal times and not so normal times.

What do you like best? 3CX has proven flexible in our application. We were able to convert sound files and offer an automated story telling system for our patrons. During the COVID outbreak in the spring of 2020 we were able to easily transition staff to remote work by installing the 3CX app on their smart phones giving them their desk extension wherever they are. The ability to manage individual extensions from any web based computer makes life simpler and more efficient. The relative ...

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AI

Administrator in Real Estate

04/09/20

5 out of 5

Rock solid performance, very customisable

What do you like best? 3CX is easy to install, adapt and manage. We have 220 users in various working environments from inbound customer service, outbound sales and general admin. What do you dislike? We are very happy with our use of 3CX and have no problems. Recommendations to others considering the product: go for it...it is excellent What problems are you solving with the product? What benefits have you realized? Incredibly easy to customise

NP

Nepal P

04/09/20

4.5 out of 5

Robust and Reliable VoIP Phone System for Businesses of All Sizes

What do you like best? 3CX regularly released improvements and bug fixes throughout the year. They are aware of business needs and have customized 3CX to address the communication needs of all types of businesses. 3CX provides a free license to try their product and they do not limit the number of extensions in the trial license or any of their license models. The ability to setup and use 3CX with popular cloud hosting services such as Azure and AWS are a huge bonus since we have mobile ...

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AI

Administrator in Computer Software

04/09/20

5 out of 5

3CX is a great tool

What do you like best? all encompassing tool. phone and conference What do you dislike? chat groups could have better group options Recommendations to others considering the product: use the trial and test it and all of its features What problems are you solving with the product? What benefits have you realized? replaced a our pbx, and our conference systems at a lower price point than either alone

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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